Chris Ayers Email & Phone Number

Rochester, New York

* Oversee multiple physical security platform projects, ensuring alignment with organizational security objectives and regulatory requirements.* Develop and execute strategic plans for the deployment, maintenance, and enhancement of physical security systems.* Coordinate with internal teams, vendors, and stakeholders to ensure seamless integration and operation of security platforms.* Identify potential security risks and develop strategies to address vulnerabilities and enhance overall security posture.* Implement quality control measures to ensure that security systems meet operational standards and compliance requirements.* Act as the primary point of contact for stakeholders, providing regular updates and resolving issues to maintain project alignment and satisfaction.* Lead and mentor a team of security professionals, providing guidance and support to enhance their skills and performance.* Oversee custom application development on behalf of customers, ensuring alignment with their business requirements and successful implementation.* Develop and manage custom Power BI reports and dashboards tailored to specific security needs and requirements, providing detailed insights for management and decision-making. This includes designing and creating visualizations to monitor and analyze security operations, such as user system access, system uptime, and access patterns.

Rochester, New York

* Lead a team of systems engineers, enhancing their skills and boosting productivity.* Assigned and managed tasks to ensure efficient progress and alignment with project goals.* Served as the main contact for stakeholders, ensuring effective communication and issue resolution.* Managed system design, integration, and testing to ensure technical excellence and project success.* Established quality control processes to ensure deliverables met high standards and requirements.* Led meetings and discussions to drive progress, address challenges, and foster collaboration.* Delivered training and support to enhance team skills and performance in technical and project management areas.

Rochester, New York, United States

* Traveled to customer sites to manage and deploy a vast range of project types.* Migrated multiple OnGuard standalone systems into an OnGuard Enterprise architecture.* Created and implemented Enterprise Deployment Plans and Migration Assessments for designingcustomer system architectures.* Responsible for implementation of fault-tolerant and disaster recovery server solutions including NECExpressCluster, Windows Clustering and NEC FT Servers.* Developed and lead NEC ExpressCluster and FT Server Workshop.* Developed multiple technical writings utilized for employee training.* Improved project management processes for several service offerings including Enterprise Planning andEnterprise Migrations.* Managed a lab environment consisting of multiple servers used for customer testing.* Mentor and support other Systems Engineers throughout their project process.

Rochester, New York, United States

* Accurately documented all actions taken, including step-by-step results of troubleshooting.* Answered incoming emails, phone calls and other inquiries into the support center.* Used advanced troubleshooting methods to resolve multiple OnGuard related access control and digitalvideo customer issues.* Within a short period of time, became a subject matter expert for OnGuard video products.* Instrumental in resolving multiple high-profile escalations.

Rochester, New York, United States

* Install and configure OnGuard on Dell servers and workstations.* Configured NEC ExpressCluster Software & NEC Fault Tolerant Hardware.* Create and manage OnGuard license files with a high degree of accuracy.* Troubleshoot and repair digital video/network video recorders.* Set up Nexsan storage devices for use with Lenel Network Video Recorders.* Research and resolve customer licensing issues.* Manage customer accounts using Saleslogix CRM.*