Leading the Fixed Operations at Midlands Toyota, my focus on team leadership and supervisory skills has cemented our reputation for exceptional service. Our team's dedication to understanding customer needs through meticulous vehicle inspections and personalized service has significantly enhanced customer retention and satisfaction. My tenure as Service Manager at Rice Toyota Scion honed my abilities in negotiation and sales, contributing to a culture of excellence and recognition, including multiple President's Awards. We empower our technicians and advisors, optimizing their skill sets to achieve peak performance and elevate the overall service experience.