Chris B. Email and Phone Number

• Providing level 1 and 2 IT support, including desktop and managing smart phone via mdm, as well as managing mfd printers.• Conducted offshore work on marine construction vessels as needed, ensuring seamless technology operations.• Collaborating with cross-functional teams to troubleshoot technical issues and optimize IT systems for efficiency.. work with vendors. support engineers with engineering software as required

Support for Cots app and be spoke applications.Process improvement consulting and documentation.Business planning for application upgrades and improvements.Project developments and lead.Technical documentationContinual Service Evolution.Outcome based service delivery

Application support to the electrical generation industry.Working on various projects as directed by practise lead.Providing advise on continuous service improvement.Working with vendors to colabarate and provide intermediary support to businessesLooking at ways technical documentation can be improved

Supporting 3 different sites in various aspect of support.Co-ordinating procurement.Managing PrintersManaging Dell and HP Laptops.Doing level 1 and 2 supportOnsite SupportManaging all requests for engineering software supportworking with vendors on specialist softwareAutocad and Bentley supportIT asset managementGeneral IT helpdesk tickets and support.

Working for a managed services provider supporting over 160 clients.Currently specializing in supporting for a Medical Imaging Company and employed by Mercury IT.Supporting Microsoft Servers running Operating systems from 2012 to 2016.Level 1 and Level 2 service desk.Onsite support to multiple medical sites at various hospitals.Working with vendors who provide modalities for x-ray,MRI, CT scan etcSupport Cisco phone systems.Working with Azure and 365 systems for mail.Active Directory.Work with applications that support imaging like Comrad, Intelliveiwer.Support remote access with Cisco Anyconnect.Setup and support Radiologists with computers and applications to reportSupport customers on phone and remote computers with remote tools.Supporting VM ware environment.

IT Support for Crushing Solutions.!st level to 3d Level support for Desktops and servers.ITIL Process for Helpdesk support.Engineering CAD solutions support.Pronto supportManage network printersManage smart.phones and tabletsActive Directory managementManage 365Application Support.Site.Support

1st and 2nd Level ITIL process for helpdeskSCCM application assignment.MDF printer support1st level Network support

IT Support for Perth Office.

Manage ICT Infrastructure - Servers and Networks for 11 different sitesMajor Project design and implementationBusiness case writing.Exchange 2010 support and managementServer 2008 support and managementICT Asset managementNetwork project design and implementationKaseya implementation and managementManage Help desk tickets on a level 1 and 2 basis.Manage ICT systems securityLiase with suppliersSystem management framework via KaseyaImplement ICT asset life cycle proceduresAlign practises and procedures with ICT best practise.Application support for in house applicationsContinuous improvement practices

Supervise current staff and contractorsLead tech support for Managed Print Services/RicohLocal Project lead for site wide windows 7/office 2010 rollout and deployment.2nd level custom application supportMicrosoft application supportManage Dell and Lenovo leased devicesOrder smart phones and computersOrder MFD devices such as scanners and printersDesktop management by managing asset records.Keep Service Now tickets within SLA time lines.Support multiple users at the CSBP chemical and fertiliser plant.Offer Remote support and onsite services.Change backup tapes.Manage tickets on a level 1 and 2 basis.Answer 1st level support calls and log tickets.Implement project tasks and enhancements as requiredLook for problem trends and implement solutions.Support existing MFD, Design-jet and laser printers.Support iPhones, Android phones and tablets.Lead tech for Telstra phone services such as sim burn/re-burnsSoftware documentation for existing custom softwareImplementing document management solutions Career path

Train new staffSupervise current staffProvide one off custom projects for Managers Local Project lead for Managed Print Services/Hewlett PackardLocal Project lead for Windows 7 new rollout and deployments1st level custom application supportMicrosoft application supportManage IBM leased AssetsPerform desktop management by managing asset recordsKeep Remedy tickets within SLA time linesSupport multiple users at mine sites and refinery.Offer Remote support and onsite services.Change backup tapes.Manage tickets on a level 2 basis.2nd level support Servers and Cisco networksSupport existing MFD, Design-jet and laser printers.Provide network support for local Cisco routers with Network engineers

Train students in class on various aspects of computer and internet useProvided classroom based instructor led trainingTrained Students in Microsoft Office ApplicationsDeveloped specific lessons on Microsoft applicationsDeveloped lesson plans and objectives Career path

Provided break/fix services.Office managed service agreements.Setup Website for community legal organisation.Setup servers and mail systems (Microsoft based products e.g. exchange)Sold and setup UPS productsSold and setup Hardware and Software productsSold and setup PrintersSourced and developed new businessWorked as contractor for Harvey NormanWorked as United electrical warranty agentProvided internet and Microsoft product training to end users as requiredProvided seminars on internet securitySet up new computersSet up servers Setup networksProvided Help Desk EnquiriesAssessed Customer NeedConsultancy and adviseBuild computers according to customer need Virus and Spyware RemovalConsulted to business on specific needsProvide community group seminars on Internet Security. Professional qualities and assets