Chris Backus Email & Phone Number

Seattle, Wa

Led wireless network architecture team for Amazon fulfillment and transportation sites globally. Responsible for setting global wireless network standards, systems integration and overall life cycle planning.

Greater Seattle Area

Lead global enterprise network architecture team. Responsible for setting global network standards, systems integration and overall life cycle. Create and maintain discrete network architectures for Campus/LAN, factory IT/OT/location, wifi, datacenter, cloud, WAN, application optimization, DHCP, DNS and IP address management. Integrate automation and analytics into all discrete architectures.

Bellevue, Wa

• Led all Services delivery to the Expedia and Boeing accounts, managing ~10 concurrent IT projects and leading teams of 20+ personnel that include a mix of onsite, offshore, and contracted resources.• Responsible for services contracts, ranging from short-term SOW-based contracts to multi-year subscription services contracts; additionally took on added responsibility in this role for all reaction-based services engagements, managing P&L, CSAT, KPIs, QBRs and escalations.• Key member of the account team throughout the entire sales cycle, helping scope/price initial contracts and ensuring appropriate best practices, resource assignments, and knowledge sharing activities are conducted to ensure successful delivery—validated by measurable customer satisfaction levels (CSAT).• Successfully transformed the Boeing and Expedia service delivery approach to embrace an outcomes-based delivery model and set of related monthly KPIs, in addition to architecting/proposing a series of creative new solutions designed to meet emerging client challenges and requirements.• Play pivotal role in all engineering and technical team hiring, helping select, mentor, and shape new hires into high-functioning contributors—and to build a culture based on a commitment to operational excellence, customer service, and continuous innovation.

Bellevue, Wa

• Led overall service delivery for professional and consulting services for Boeing and Costco Wholesale, mapping existing services or creating new services to align effectively with each sales engagement.• Grew services renewals at Boeing and Costco by >20%, increasing core network services engagements in addition to expanding contracts into new areas such as lifecycle management and self-service catalog design.• Created 1net architecture and lifecycle management program at Boeing, growing it $100+ million, 4-year refresh of their network install base, standardizing, simplifying and reducing their total cost of ownership.

Bellevue, Wa

• Led a team of network engineers, project managers, and other delivery personnel in delivering an Advanced Services Network Optimized Services contract for Boeing.• Managed the relationship with Boeing, scoping all new projects and partnering with IT/Executive leaders to align Cisco Services offerings with the company’s strategic initiatives, roadmap, and future business needs. • Increased relevance and penetration of Cisco Services at Boeing, by establishing relationships with resources outside Puget Sound and outside of network (ie desktop and security) • Created and drove new architectures from initial planning through final implementation, including deployment of a new high availability LAN architecture for the company’s new Charleston 787 factory.• Mentored, and evaluated the performance of team engineers—finding ways to leverage their strengths to full effect, as well as address skills and technical gaps in need of development.• Stepped up to serve as Interim Delivery Manager for the Northwest (12/11-02/12) while manager was on LOA—taking on a higher-level set of business management accountabilities including revenue and cost forecasting, P&L management, review/approval of all new sales opportunities, resource management and staff utilization, and the creation of partner Statement of Work (SOW) contracts.• Served as technical expert / sales engineer on business development opportunities, working directly with the sales team to scope projects and present Advanced Service offerings to customers/partners.

Bellevue, Wa

• Held senior-level engineering responsibility for a very large enterprise network on the Boeing account, supporting MPLS, BGP, EIGRP, OSPF, STP and other LAN/WAN technologies.• Created standards documents and white papers to aid Boeing in the successful adoption and integration of new Cisco technologies; additionally served as core embedded member of several Boeing internal IT teams, including the IT Standardization, Network Edge Security, and Proactive Monitoring organizations.• Served as ISO 9001 site focal for 2007 audit and created Root Cause Analysis (RCA) reports to analyze the factors behind major outages, recommending steps to mitigate/eliminate the risk of similar future events.

Kansas City, Mo & Bellevue, Wa

• Received three separate promotions during this period, serving as a mentor and leader for other Software Engineers (SE’s) recruited into the organization. Provided engineering support for multiple top accounts including Starbucks, Costco, Weyerhaeuser, Nordstrom, AMGEN, Fred Hutchinson, Swedish and PACCAR. • Built exceptional working relationships and trusted advisor status with account sponsors, leading the scoping of many large projects including Long Reach Ethernet, Wireless Network Architecture, VPN, L2 & L3 Refresh, IPTel & Unity Deployment, and Callmanager System Deployment—among others.• Covered a territory spanning 5 Northwest states, including Alaska, working in tandem with service providers such as 360Networks, GCI, Alaska Fiberstar, Avista, and Electric Lightwave to design and deploy solutions. Supported Sprint OSS and channel.• Participated on extremely large scale business opportunities encompassing the creation of nationwide optical backbones; drafted multiple complex RFP’s and led several RFP response rounds as Acting Account Manager.

Sierra Vista, Az

• Recruited on contract by the US ARMY Information Systems Engineering Command (ISEC), Technology Integration Center (TIC) in Fort Huachuca, AZ to test, certify and recommend new network technologies.• Acquired equipment from top network equipment vendors, wrote test plans, tested gear, documented results, and developed solutions/recommendations that were distributed to multiple ARMY commands.• Installed and supported the Command’s production network, deployed new infrastructure (primarily Bay Networks and Cisco), and installed and supported a variety of integrated server systems and applications including Microsoft Exchange, MSMail, Windows NT domain, WINS, DNS, and DHCP.• Personally supported the Commander and top staff of ISEC, prepping commander’s laptops for trips, in addition to training three new hires, writing weekly status reports, and processing all billing reports.

Redmond, Wa

• Hired out of college for the Developer Solutions Team, answering Tier 3 support requests related to networking technology.• Developer Solutions Team member, focused role in inside sales organization. Specialized in Microsoft networking products. Previously, inside sales team member, answered any type of sales related question or escalated.