Redesmere is a specialist professional services firm that works with clients: - to set up and deliver complex business transformations successfully - to provide independent programme assurance - to structure interventions when programmes run into difficulty

CMBC services provides operation and management consulting and practical services to businesses of all sizes and government departments.

I was responsible for building, maintaining and ensuring the motivation of the teams within the Livestock Information projects, making sure they have an iterative plan to work towards. Identify obstacles that may occur in our journey, and help and guide the team to overcome them.Keeping the team focus on what is most important, the delivery of products and services as agreed with the product owner. While encouraging and facilitating continuous improvement of the delivery team coaching… Show more I was responsible for building, maintaining and ensuring the motivation of the teams within the Livestock Information projects, making sure they have an iterative plan to work towards. Identify obstacles that may occur in our journey, and help and guide the team to overcome them.Keeping the team focus on what is most important, the delivery of products and services as agreed with the product owner. While encouraging and facilitating continuous improvement of the delivery team coaching and mentoring both team members and others to apply the most appropriate agile and lean tools and techniques. Show less

Development of and presentation of the programme board back for the EU Exit programmes under the Biosecurity and Foods Programme umbrella.Developing and maintaining the risk and change management systems for the Livestock Information ProgrammeLeading on coordinating and delivering responses to requests for information on the programmes projects from ministers, industry and the public.Producing the project plan for progressing LUIS a key component of the Livestock Information… Show more Development of and presentation of the programme board back for the EU Exit programmes under the Biosecurity and Foods Programme umbrella.Developing and maintaining the risk and change management systems for the Livestock Information ProgrammeLeading on coordinating and delivering responses to requests for information on the programmes projects from ministers, industry and the public.Producing the project plan for progressing LUIS a key component of the Livestock Information Programme from concept to launch. Managing people functions across the portfolio of both programmes.Development of the balanced scorecard for LI LTD.Development and management of systems to manage contract relationships for LI LTD. Show less

Managing the Risk, Recruitment and Training, Maintenance and Operations teams for a retail unit with a turnover in excess of £25m pa. P&L control for the store cost lines and responsibility for legal compliance with food safety standards. Key Achievements • Identifying and stopping internal theft with a value of over £200k and recovering the stolen product. • Developing processes to reduce store cash loss from £52k pa to £2500. • Restoring profit and loss control to cost lines… Show more Managing the Risk, Recruitment and Training, Maintenance and Operations teams for a retail unit with a turnover in excess of £25m pa. P&L control for the store cost lines and responsibility for legal compliance with food safety standards. Key Achievements • Identifying and stopping internal theft with a value of over £200k and recovering the stolen product. • Developing processes to reduce store cash loss from £52k pa to £2500. • Restoring profit and loss control to cost lines bring store in on budget for 2015 and 2016 financial years. • Engaging with local charities and rolling out store plan to redistribute waste food. • Setting audit action plan for store to move from red to amber compliance through training and development of existing team. • Acting as duty manager for the store with circa 250 FTE overseeing all operational aspects of the business on a day to day basis. Show less

General management of a retail unit with a turnover in excess of £5m pa with 9 direct reports. Development and training of the store team. Business growth and development. Key Achievements • Developed new store opening programme in partnership with the Area Manager • Delivered 5% over budgeted sales each month in a mature store, and moving the store in to contention for top sales in the area. • Scoring two 100% customer experience visit results with a 10 out of 10 net… Show more General management of a retail unit with a turnover in excess of £5m pa with 9 direct reports. Development and training of the store team. Business growth and development. Key Achievements • Developed new store opening programme in partnership with the Area Manager • Delivered 5% over budgeted sales each month in a mature store, and moving the store in to contention for top sales in the area. • Scoring two 100% customer experience visit results with a 10 out of 10 net promoter score • Developing an action plan to improve store audit compliance from 2.0 / 10 to 6.5 / 10 • Completing first aid and fire warden training from St Johns Ambulance. Show less

General management of a retail unit with a turnover in excess of £3m pa with 7 direct reports. Development and training of the store team. Business planning, growth and development. Key Achievements • Picked as part of company key recruitment team. Ran assessment centers to pick new store management teams for store openings programme. • Developed and coached store team to achieve their personal development goals and having 3 colleagues promoted to management positions. •… Show more General management of a retail unit with a turnover in excess of £3m pa with 7 direct reports. Development and training of the store team. Business planning, growth and development. Key Achievements • Picked as part of company key recruitment team. Ran assessment centers to pick new store management teams for store openings programme. • Developed and coached store team to achieve their personal development goals and having 3 colleagues promoted to management positions. • Building store back from a 15% per year fall in sales to 8% growth, hitting all 7 KPI targets and achieving the highest year on year growth in the company. • Maintaining full P&L control of a store with 1.5m turnover, keeping costs in line with forecast sales. Show less

Working with the area manager to build a area sales, development and succession plans. Coaching and developing a team of 5 management colleagues to drive the performance of their stores against the area business plan. Key Achievements • Building district sales by developing the managers under my command and moving the five stores in my district from the bottom of the area to second position. • Worked with local companies and groups to build preorders for upcoming titles… Show more Working with the area manager to build a area sales, development and succession plans. Coaching and developing a team of 5 management colleagues to drive the performance of their stores against the area business plan. Key Achievements • Building district sales by developing the managers under my command and moving the five stores in my district from the bottom of the area to second position. • Worked with local companies and groups to build preorders for upcoming titles resulting in the highest volume sales for a launch night, selling 2k units of Modern Warfare 3. • Managed issues within the district with the sales teams to develop them and build the strongest salesforce, achieving a record 4 100% mystery shop results. • Developed the worst performing store in the company from 0 KPI’s including 10% shortfall in sales to hitting 5 / 7 KPI’s and back on track for sales performance. Show less

Covering a group of 67 stores to manage compliance, risk and health and safety. Analysing data sets to identify fraud, theft and incorrect procedural compliance. Key Achievements • Managing risk across the South West and Wales moving the compliance rate for audit from 64% to 87% in 7 months, with 4 stores in my area achieving 100% audit scores. As a result of this I was asked to develop and run a managing risk course with the risk team. • Detecting and investigating a £5k fraud… Show more Covering a group of 67 stores to manage compliance, risk and health and safety. Analysing data sets to identify fraud, theft and incorrect procedural compliance. Key Achievements • Managing risk across the South West and Wales moving the compliance rate for audit from 64% to 87% in 7 months, with 4 stores in my area achieving 100% audit scores. As a result of this I was asked to develop and run a managing risk course with the risk team. • Detecting and investigating a £5k fraud and recovering the loss. • Manning the company 24 hour emergency response phone line and dealing with issues ranging from break-ins to sexual assaults. • Developing with the risk team a training plan to roll out to the company to improve compliance with company policies and procedures. Having 4 stores in my area achieve 100% audit scores. Show less

Leading projects to setup and resource new stores. Visiting stores to check on their performance and compliance with area goals. Training of new managers into the business. Key Achievements • Planning and opening 15 new stores within the South West region. • Selected as a regional recruiter, running assessment centres to pick new store management teams for new store openings. Training new teams in my store to prepare them for the opening of their own units. • Deputising… Show more Leading projects to setup and resource new stores. Visiting stores to check on their performance and compliance with area goals. Training of new managers into the business. Key Achievements • Planning and opening 15 new stores within the South West region. • Selected as a regional recruiter, running assessment centres to pick new store management teams for new store openings. Training new teams in my store to prepare them for the opening of their own units. • Deputising for Area Manager conducting investigations and disciplinary meetings, visiting stores to conduct standards and compliance checks. Show less

Growing the Bath store from a turnover of £500k to £1.2mDeveloping my staff and having 9 move in to management positions throughout the company.Taking over multiple units throughout the southern region and returning them to profitability