Chris Balser Email & Phone Number

Salt Lake City Metropolitan Area

• Lead client engagements to identify and deliver tailored solutions that address specific business needs.• Conduct in-depth analysis of existing systems, interface requirements, and business processes to identify opportunities for improvement.• Collaborate closely with clients to understand their objectives, challenges, and long-term goals.• Recommend and implement new processes, tools, and methodologies to optimize client operations and drive results.• Leverage broad industry knowledge to advise clients on best practices and practical solutions.• Develop strong, long-term relationships built on trust, effectively becoming a key advisor to clients.• Maintain ongoing communication with client project teams to track priorities, manage timelines, and resolve issues as they arise.• Demonstrated ability to effectively manage multiple competing priorities while maintaining focus on client objectives.• Strong ability to work both independently and as part of a collaborative team to deliver successful outcomes.• Proven expertise in building and maintaining client relationships, including influencing decisions and guiding clients to optimal solutions.• Comfortable working in a performance-driven, structured environment while maintaining high ethical standards and professionalism.• Skilled at recognizing and addressing potential procedural challenges, escalating when necessary to ensure timely resolution.• Strong analytical skills with the ability to apply critical thinking and problem-solving approaches to new challenges.• Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly to clients and team members.

Salt Lake County, Utah, United States

Responsible for creating and maintaining system processing for clients, vendors and ADP product areas• Interfaces with internal and external clients to resolve escalated issues and answer product and process questions• Provides operational support for clients after ADP product has gone into production with the client• Develops and determines best methods to accomplish successful delivery of solutions• Applies tools and testing methods to processes in order to consistently produce error free results in a timely manor• Identifies and resolves escalated client and production issues by conducting root cause analysis of the issue and resolving the issue or working with the appropriate resource to resolve• Recommend process improvement and client/associate satisfaction improvement initiatives• Respond and react to a variety of critical issues simultaneously• Creates, updates and maintains functional documentation to support client processing

Salt Lake City, Utah, United States

- Mastered products and applications, and cultivated strong technical relationships with internal teams.- Developed innovative solutions to resolve complex technical issues and provided expert counsel to the service team.- Proactively managed and troubleshot technical challenges, delivering effective solutions.- Initiated projects and conducted comprehensive needs assessments.- Analyzed client systems, interface requirements, business processes, and reporting needs to identify improvement areas.- Collaborated with HCMs to optimize system and service configurations.- Ensured accurate and timely conversion of client data through meticulous oversight.- Developed and implemented sophisticated configuration solutions tailored to client needs.- Utilized advanced data analysis techniques, including writing detailed queries and generating insightful reports.

Greater Salt Lake City Area

Responsible for creating and maintaining system processing for clients, vendors and ADP product areas• Interfaces with internal and external clients to resolve escalated issues and answer product and process questions• Provides operational support for clients after ADP product has gone into production with the client• Develops and determines best methods to accomplish successful delivery of solutions• Applies tools and testing methods to processes in order to consistently produce error free results in a timely manor• Identifies and resolves escalated client and production issues by conducting root cause analysis of the issue and resolving the issue or working with the appropriate resource to resolve• Recommend process improvement and client/associate satisfaction improvement initiatives• Respond and react to a variety of critical issues simultaneously• Creates, updates and maintains functional documentation to support client processing

Salt Lake City Metropolitan Area

Create and Maintain System Processing - Develop and implement system processes for clients, vendors, and ADP product areas. - Ensure all systems are consistently updated and maintained.Client and Vendor Interface - Address and resolve escalated issues from internal and external clients. - Provide clear answers to product and process-related questions.Operational Support - Offer ongoing support to clients after ADP products are deployed. - Ensure smooth operation and address any post-deployment concerns.Solution Delivery - Identify and implement optimal methods for delivering solutions effectively. - Monitor and improve delivery processes for efficiency.Error-Free Processes - Utilize tools and testing methods to ensure processes are error-free. - Maintain timely and accurate processing standards.Issue Resolution - Conduct root cause analysis for escalated client and production issues. - Collaborate with relevant teams to resolve issues promptly.Process Improvement - Recommend and implement process improvements for enhanced efficiency. - Focus on initiatives that improve client and associate satisfaction.Critical Issue Management - Respond to multiple critical issues simultaneously, ensuring prompt resolution. - Prioritize and manage urgent client and system concerns effectively.Documentation - Create, update, and maintain comprehensive functional documentation. - Ensure documentation supports seamless client processing and team efficiency.

• Create custom reports for clients using Microsoft Access and Report Writer.• Configure WinFlex benefits systems for clients for Annual Enrollments.• Configure WinFlex benefits systems for clients.• Analyze and provide root cause analysis for ongoing system issues.• Create new Carrier file for client.• Convert clients from Paper worksheets and confirmation statements to Jet worksheets and confirmation statements.• Convert client from PCPW to Enterprise for inbound census load and payroll.