Chris Balser Email & Phone Number

Salt Lake City Metropolitan Area

• Lead client engagements to identify and deliver tailored solutions that address specific business needs.
• Conduct in-depth analysis of existing systems, interface requirements, and business processes to identify opportunities for improvement.
• Collaborate closely with clients to understand their objectives, challenges, and long-term goals.
• Recommend and implement new processes, tools, and methodologies to optimize client operations and drive results.
• Leverage broad industry knowledge to advise clients on best practices and practical solutions.
• Develop strong, long-term relationships built on trust, effectively becoming a key advisor to clients.

Salt Lake County, Utah, United States

• Responsible for creating and maintaining system processing for clients, vendors and ADP product areas
• Interfaces with internal and external clients to resolve escalated issues and answer product and process questions
• Provides operational support for clients after ADP product has gone into production with the client
• Develops and determines best methods to accomplish successful delivery of solutions
• Applies tools and testing methods to processes in order to consistently produce error free results in a timely manor
• Identifies and resolves escalated client and production issues by conducting root cause analysis of the issue and resolving the issue or working with the appropriate resource to resolve

Salt Lake City, Utah, United States

- Mastered products and applications, and cultivated strong technical relationships with internal teams.- Developed innovative solutions to resolve complex technical issues and provided expert counsel to the service team.- Proactively managed and troubleshot technical challenges, delivering effective solutions.- Initiated projects and conducted.

Greater Salt Lake City Area

• Responsible for creating and maintaining system processing for clients, vendors and ADP product areas
• Interfaces with internal and external clients to resolve escalated issues and answer product and process questions
• Provides operational support for clients after ADP product has gone into production with the client
• Develops and determines best methods to accomplish successful delivery of solutions
• Applies tools and testing methods to processes in order to consistently produce error free results in a timely manor
• Identifies and resolves escalated client and production issues by conducting root cause analysis of the issue and resolving the issue or working with the appropriate resource to resolve

Salt Lake City Metropolitan Area

Create and Maintain System Processing - Develop and implement system processes for clients, vendors, and ADP product areas. - Ensure all systems are consistently updated and maintained.Client and Vendor Interface - Address and resolve escalated issues from internal and external clients. - Provide clear answers to product and process-related.

• Create custom reports for clients using Microsoft Access and Report Writer.
• Configure WinFlex benefits systems for clients for Annual Enrollments.
• Configure WinFlex benefits systems for clients.
• Analyze and provide root cause analysis for ongoing system issues.
• Create new Carrier file for client.
• Convert clients from Paper worksheets and confirmation statements to Jet worksheets and confirmation statements.