Chris Bartley Email & Phone Number

Cincinnati, Ohio, United States

-Delivery of services to operate and maintain the property including: financial, technical, maintenance, projects, procurement, and asset & vendor management-Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support Global account employee experience initiatives, i.e. hospitality program.-Own site level relationships with the key client representatives and on- site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues.-Manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.-Manage Computerized Maintenance Management System (CMMS), “Corrigo”, to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections. -Assist in the development and management of capital and expense budgets.-Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing.

Cincinnati, Ohio, United States

-Directly support the Senior Facilities Manager in executing the needs of managing the assigned portfolio.-Assist the Senior Facilities Manager in the delivery of services to operate and maintain the property including: financial, technical, maintenance, projects, procurement, and asset & vendor management-Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support Global account employee experience initiatives, i.e. hospitality program.-Own site level relationships with the key client representatives and on- site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues.-Manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.-Manage Computerized Maintenance Management System (CMMS), “Corrigo”, to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections. -Assist in the development and management of capital and expense budgets.-Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing.

Cincinnati, Ohio, United States

-Work with Facility Manager to oversee the delivery of maintenance and repair services.-Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.-Manage the implementation of innovative programs and processes that increase productivity and boost employee experience.-Address complaints with soft services staff in a timely and courteous manner to ensure full resolution and client/customer satisfaction. -Coordinate discussions with soft service vendors regarding goal setting, performance criteria, and performance review.-Perform site audits to verify performance of soft service vendors and to drive potential process improvements.-Support the Facility Manager in the implementation of short and long-term projects for the client.-Assist in the development and management of the detailed annual operating budgets.-Assist in the development and management of capital budgets.-Develop monthly/quarterly variance reporting on soft service operating budget on a timely basis.

Chicago, Illinois, United States

-Maintain current work orders, canceling, reassigning, and completing work orders as required. Follow work orders to completion- interface with vendors and branches to ensure the service has been completed.-Create Facilities Service Requests resulting from the Schwab Retail and Remote Corporate location inspections, as directed.-Establish relationships with the Retail Service Providers. Coordinate work as needed. Order restricted items from Ariba. Initiate new services for branches (shredding, janitorial, etc.) using the proper procedures and change forms. -Work with Schwab/JLL Managers on projects, attend project calls, interface with vendors to provide accurate information regarding services and branch specifics needs.-Provide administrative support to the Schwab/JLL Managers and JLL Retail Operations Manager, as needed and approved by the JLL Retail Operations Manager. -Take the lead on Retail Special Projects, rollout of new projects, processes, procedures and initiatives, as directed by the Retail Operations Manager. -Address complaints with janitorial and security staff in a timely and courteous manner to ensure full resolution and client/customer satisfaction. -Coordinate ergonomic evaluations and order recommended/approved items through Ariba. -Process all invoices for the retail and remote locations in your region(s). Maintain AP files and research invoice inquiries in a timely fashion.-Ensure work product of Retail Team is consistent, processes and procedures are followed and the Client’s needs are met. -Assist with continued training on processes and procedures to Retail Facility Coordinators, as needed and directed by Retail Operations Manager. -Established and support in IPMP goals and objectives. This includes participating in mid-year and year-end review.-Ensure adequate coverage of regions, managing time out of the office; bring conflicts to the Retail Operations Manager.

Chicago, Illinois, United States

-Maintain current work orders, canceling, reassigning, and completing work orders as required. -Follow work orders to completion- interface with vendors and branches to ensure the service has been completed.-Create Facilities Service Requests resulting from the Schwab Retail and Remote Corporate location inspections, as directed.-Establish relationships with the Retail Service Providers. Coordinate work as needed. Order restricted items from Ariba. Initiate new services for branches (shredding, janitorial, etc.) using the proper procedures and change forms. -Work with Schwab/JLL Managers on projects, attend project calls, interface with vendors to provide accurate information regarding services and branch specifics needs.-Provide administrative support to the Schwab/JLL Managers and JLL Retail Operations Manager, as needed and approved by the JLL Retail Operations Manager. -Take the lead on Retail Special Projects, rollout of new projects, processes, procedures and initiatives, as directed by the Retail Operations Manager. -Address complaints with janitorial and security staff in a timely and courteous manner to ensure full resolution and client/customer satisfaction. -Coordinate ergonomic evaluations and order recommended/approved items through Ariba. -Process all invoices for the retail and remote locations in your region(s). Maintain AP files and research invoice inquiries in a timely fashion.-Ensure work product of Retail Team is consistent, processes and procedures are followed and the Client’s needs are met. -Assist with continued training on processes and procedures to Retail Facility Coordinators, as needed and directed by Retail Operations Manager. -Established and support in IPMP goals and objectives. This includes participating in mid-year and year-end review.-Ensure adequate coverage of regions, managing time out of the office; bring conflicts to the Retail Operations Manager.

Chicago, Illinois, United States

-Address tenant and owner complaints with janitorial and security staff in a timely and courteous manner to ensure full resolution and client/customer satisfaction. -Provide administrative support to the Remote Locations Manager -Support all staff by providing Time Keeping, Matrix Monitoring & Correction, resolution forms, work order reports, purchase orders, and other general office support. -Facilitate meeting room reservations and set-ups; coordinate special events. -Communicates information regarding events, facility issues and scheduled work and fire drills to all building tenants. -Coordinate Ergonomic Evaluations and Supplies Purchases (through Ariba) -Takes on special projects such as working with design vendors in updating CAD drawings -Invoice & Record Retail Tenant Utility Charges -Train new employees in the use of FSR and SSR requests -New Employee Setups: Phone, Computer, Badge & After hours access -Scan and add items to manage database -Maintain database of branch info (property management, emergency contacts, service provider information) -Update matrices and maintain files for branches and remote corporate locations as needed. -Work with the Operations Manager in the administration in the account CMMS system (Facility 360). -Process accounts payable for call center and assigned region - input invoices into database for tracking, prepare transmittal and ship to A/P headquarters, maintain files for all invoices, research invoice submission inquiries -Research lease issues for branches, working with property manager to resolve areas of uncertain responsibility -Invoice coding for locations associated to the region.

Greater Chicago Area

-Review tenant information that is being sent in from the field. -Attach photographs of properties and attach them to the proper records in our database. -Review property spreadsheets for inaccurate addresses and determine if the property in question does or does not exist at that location. -Manually enter the property data from spreadsheets into our National Property Database. -Provide support in populating incomplete data for our property data before importing into our Property Database.-Communicate with local market researchers, as needed, to ensure data quality and completeness.

Assisted the Managing Principal in developing long and short term plans for building management capital projects.Completed Lease Abstracts for commercial tenants.Completed administrative tasks of the Managing principal as assigned.Assisted commercial property manager with various tasks and projects.Expanded experience in Property Management databases including Yardi and PropertyWare.

State Of Ohio, Department Of Administrative Services

Performed Administrative tasks as assigned by the Director of Equal Opportunity Division.Created template for analyzing companies eligibility for the State of Ohio's Minority Business Enterprise program.Trained in expert use of Microsoft Office.

90 West Broad Street

Assisted Director of Homeless Advocacy develop and implement the annual bike drive. Prepared weekly documentation to update the Homeless Director and the Mayor on the annual bike drive.Documented/videotaped homelss camp sites in Downtown Columbus for action by the Department of Public Service, the Columbus Police Department and grassroot homeless organizations.

90 West Broad Street

Attended meetings with the Director of Education. Assisted the Director in preparation for the bi-weekly television show "Street Talk with Tei Street".Performed administrative tasks as assigned by the Director.

Bachelor'S Degree, Business Administration

Activities and Societies: DePaul Real Estate Organization, DePaul Intramural Sports

High School Diploma

Activities and Societies: Lacrosse, Marching & Concert Band