Chris Bates Email & Phone Number

Ontario, Canada

Selected to be a member of Loblaw nofrills Franchise Candidate Readiness Program (Western Canada).Assist Store Owners in day to day operations of discount grocery operations.Assist Store Development Teams in new store set ups.

Calgary, Alberta

Responsible for the day to day operations of a 32,000+ square foot home décor and housewares store with annual sales between $3-6 million. Employed over 20 Associates.Improved the Major Home Fashion business and saw a 20% annual increase in sales by coaching, engaging and training Associates in product knowledge, sales techniques and the company’s multi-channel fulfillment program. The sales increase outperformed district and national results.Led exceptional health and safety practices which saw no lost time injuries.Managed and developed a strong team through hiring and performance management that focused on great customer service, which resulted in improvements in the customer close rate and credit targets.Successfully achieved targets in Store Profit and Loss statement by controlling expenses such as maintenance, supplies and labour. Was rewarded multiple times by company’s annual incentive plan. Increased Associate engagement within the store by creating a team oriented culture built on mutual respect and open dialogue. Annual Associate Engagement Survey saw an improvement of over 20 basis points. Effectively managed annual store led annual inventory counts. Results were within 1% variance. Developed shrink and loss prevention strategies for high risk departments.

Airdrie, Alberta, Canada

Assisted Store Manager in day to day operations in a 43,000+ square foot full service supermarket with annual sales exceeding $21 million and employed more than 100 Associates and 7 Department Managers.Developed and implemented shrink strategy to improve gross profit in the Meat Department and have inventory results meet acceptable company standards. Coached and mentored new Grocery Manager with merchandising and managing acceptable inventory levels. Won numerous company led display contests. Chaired Health and Safety Committee. Introduced and enforced new initiatives such as the use of cut resistant gloves in multiple departments and training for newly purchased power equipment.Simultaneously performed Assistant Manager and Store Manager roles for one quarter at the Red Deer Village Mall location.

Sylvan Lake, Alberta

Assisted Store Manager in the day to day operations in a 35,000+ square foot supermarket with annual sales exceeding $16 million and employed more than 100 Associates and 8 Department Managers.Held Key Holder, Grocery Manager and Produce Manager positions. Quickly moved to Assistant Manager position. Selected by senior management team to participate in Loblaw’s Store Manager Training Program.Managed recruitment, hiring and training process for new employees.Chosen by senior leadership to assist with new store set ups and renovations.Achieved organization sales targets and rewarded with company bonus multiple times.

Edmonton, Alberta

Assisted Financial Professional by processing insurance and investment applications and with the marketing of insurance and financial products to new and existing clients.Enforced Know your Client regulations within the office.Held licenses in life insurance, accident and disability insurance, and mutual funds. This allowed me to provide insurance and financial advice to clients.

Sherwood Park, Alberta

Responsible for nightly accounting closing duties at a 82 room hotel located right off a major highway on the outskirts of Edmonton, Alberta, checking guests in and out with great efficiency. Handled guest questions and concerns in a timely fashion.Continued working on a part time basis while working as a full time Marketing Assistant at B.R.I. Financial Inc.

Edmonton, Alberta

Responsible for day to day operations of a service oriented retail store. Consistently achieved quarterly sales increases. Managed a part time staff of 3-5 employees.

Peterborough, Ontario

Summer Internship held in Advertising Accounting. Also did some relief work during Christmas Break 1992.

Bachelor Admin Studies (Hons), Economics, Business

Activities and Societies: Varsity Curling (lead-1993) (Coach - 1994)

Certificate, Investment Funds Management, Investment Funds Management

Certificate, Life Insurance License, Life Insurance

Certificate, Accident & Sickness Insurance License, Accident And Sickness Insurance

Accounting

Took accounting course to build on accounting skills.