Chris Behm Email & Phone Number

United States

In this capacity, I have accelerated Comcast's Business sales growth through coaching, development, and overall leadership of the sales engineering team. This involved providing guidance and mentorship to team members, conducting performance evaluations, and implementing strategies to improve sales effectiveness.Remit:• Acted as a subject matter expert for all Comcast Business products and services by staying abreast of industry trends and technological advancements, conducting product training sessions for sales engineering team members, and providing support to customers and internal stakeholders.• Facilitated collaboration between the sales engineering team, local and national engineering teams, technical operations, and other internal partners, which reduced response times, and enhanced overall customer experience.• Led a dynamic sales engineering team supporting both SMB and mid-market sales organizations with solution selling of our high-capacity Ethernet network, HFC broadband, SDN/SD-WAN, advanced voice (UCaaS), SaaS, IoT, and video-based services. • Provided subject matter guidance to employees and implemented standardized workflows to streamline operations. • Led in new Masergy sales and SE training to ensure the successful rollout of the new product set. This entailed developing training materials, delivering presentations, and providing ongoing support to sales engineering team members to capitalize on market opportunities and drive revenue growth for Comcast Business.• Assisted with the sunsetting of Cisco ONS transport gear across Midwest regions by developing migration plans, coordinating equipment decommissioning, and ensuring minimal disruption to customer services.

Greater Grand Rapids, Michigan Area

I supported the sales team with product modifications and engineering expertise for custom projects by collaborating with product development and engineering teams to assess customer requirements, develop tailored solutions, and ensure seamless integration of Comcast Business products and services.Remit:• Responded to inquiries from field service technicians, troubleshot technical issues, and implemented solutions to minimize service disruptions, maintain high levels of customer satisfaction and ensure the reliability of Comcast Business services.• Identified prospective customers, conducted market research, and developed targeted sales strategies to drive customer acquisition.• Prepared and delivered engaging presentations to prospective customers to showcase the features and benefits of Comcast Business products and services, which effectively persuaded prospects to choose Comcast Business as their preferred service provider.

Greater Grand Rapids, Michigan Area

I supported the sales team with product modifications and engineering expertise for custom projects by collaborating with product development and engineering teams to assess customer requirements, develop tailored solutions, and ensure seamless integration of Comcast Business products and services.Remit:• Responded to inquiries from field service technicians, troubleshot technical issues, and implemented solutions to minimize service disruptions, maintain high levels of customer satisfaction and ensure the reliability of Comcast Business services.• Identified prospective customers, conducted market research, and developed targeted sales strategies to drive customer acquisition.• Prepared and delivered engaging presentations to prospective customers to showcase the features and benefits of Comcast Business products and services, which effectively persuaded prospects to choose Comcast Business as their preferred service provider.

Caledonia, Mi

Firefighter EMT

I provided technical sales support to eight global sales representatives and assisted sales reps in effectively communicating the value proposition of Comcast Business solutions to prospective customers, leading to increased sales and revenue growth.Remit:• Designed complex Cisco networks, calculated client quotations and conveyed customer requirements to Product Management teams. • Collaborated with customers to assess their networking needs, designed customized solutions using Cisco products, and provided ongoing support to ensure successful implementation and operation.• Reviewed requests for proposals (RFPs) and requests for information (RFIs), analyzed customer requirements, and prepared detailed responses.• Conducted thorough assessments of customer requirements, analyzed market trends and competitor offerings, and collaborated with internal teams to develop tailored solutions that met customer needs.

Greater Grand Rapids, Michigan Area

I analyzed network performance data and conducted on-site inspections to ensure optimal functionality of LAN/WAN networks.Remit:• Executed system acceptance tests and final production check procedures, coordinated customer installation plans, and updated applicable quality system procedures. This was besides verifying system functionality, coordinating installation schedules with clients, and updating documentation to ensure compliance with quality standards. • Traveled to client locations for site surveillance, installed network equipment and provided technical support during installations and implementation of network integration solutions.

Firefighter EMT