Chris Bertram Email & Phone Number

Auckland, New Zealand

• As Global Portfolio Architect and Principal Software Engineer at Gentrack, I led the technical strategy for decomposing the monolithic utility billing and operations application into composable services.
• Partnered with AWS account and solution architecture teams for joint marketing initiatives and case studies.
• Presented in AWS Modern Application Workshop webinar on how Gentrack builds highly secure and efficient enterprise-ready multi-tenant applications using AWS serverless technologies.
• Partnered with Salesforce and MuleSoft to architect a combined end-to-end solution for utilities across CRM, Billing, Market Interactions, Meter Data, Analytics, and Integration.
• Delivered a certified MuleSoft Anypoint connector to empower anyone using MuleSoft Anypoint to integrate with Gentrack customer care.
• Engaged with many levels of Gentrack's customers including customer executives, business decision-makers, subject matter experts, and users to shape the product management view and prioritisation of development efforts.

Auckland, New Zealand

• Architect and engineering lead for Gentrack's cloud-native integration product: Gentrack Cloud Integration Services. This product bridged self-hosted deployments of the core billing and operations systems with a cloud.
• Product deployed to more than 30 enterprise customers globally.
• Led to 80%+ improvement in round trip times across hundreds of APIs
• Designed, implemented, and taught the necessary security controls and operational processes to achieve ISO 27001 certification and later SOC 2.
• Above 99.95% measured uptime all while using continuous deployment supporting multiple production deployments a day.
• Worked alongside Product Manager and Product Owner to align engineering, product, and customer priorities.

Auckland, New Zealand

• As a software engineer working in Product Development, I delivered a web-based no-code/low-code user interface framework. This enabled engineers and customers to assemble screens and forms through configuration rather.
• Enabled the move from a Windows-based thin client to a web-based user interface for an N-tier utility billing system used by enterprise customers in less than 2 years.
• Large technical step forward that leap-frogged the competition and enabled Gentrack to grow its market share.
• Reduced training needs for users and allowed the application to work across multiple devices including in-field utility technicians.
• Improved productivity of engineers building user interfaces.
• Assisted pre-sales team by running customer demonstrations and creating marketing collateral.Implemented market interfaces for the deregulated Electricity, Gas, and Water markets in New Zealand, Australia, and Great.

Auckland, New Zealand

Auckland, New Zealand

Bachelor'S Degree, Computer Software Engineering

High School