Chris Betts Email & Phone Number

Calgary, Canada Area

Functioned as in-house IT specialist, for all aspects of Information Technology in the organization.Responsibilities:∙ ​Server and network infrastructure maintenance∙​ Customer support for in-house developed applications∙​ End user support

High River, Alberta, Canada

Systems Administrator for a small IT provider that services a wide variety of clients in Southern Alberta.Responsibilities:∙​ First​ point of contact that provides general IT support for a wide variety of systems both over the phone and remotely.∙​ Identification​ of areas for improvement for our customers and developing/presenting proposals.∙​ Full​ project life cycle involvement from sales through to implementation and post implementation support.

Calgary, Canada Area

System Administrator for our newly formed cloud ­hosted, GIS mapping based enterprise software.Responsibilities:∙​ Performing​ upgrades to and supporting our Enterprise software.∙​ Planning,​ installing, managing hardware and software resources for a brand new +3000 device enterprise system and supporting sales demo and testing systems.∙​ Primary​ Database Administrator for an SQL Server 2008 transactional/data warehousing system.∙​ Identification,​ development and documentation of necessary procedures for the new system.∙​ Managing​ user security and firewall rules for access to a public facing system that houses mission­critical data for +100 customers.∙​ Installation,​ configuration and maintenance of the Enterprise software, including the supporting infrastructure (IIS, SQL Server)

Calgary, Canada Area

Worked on project teams tasked with testing/implementing complex dispatching/transit scheduling systems for customers and supporting the system after it had been installed.Responsibilities:∙​ Installation,​ configuration and maintenance of our transit dispatching and scheduling software.∙​ Working​ with our development team to create and execute test cases for the software.∙​ Documenting​ user requirements, functional specifications and help files.∙​ Conducting​ training sessions on the software.∙​ Training​ new employees and customers on our software and processes.∙​ Ensuring​ projects stay on schedule and delivering on expected outcomes.

Calgary, Canada Area

Worked on a small, two man team as an IT technician for a 50 computer, 4 Server Windows System and +200 Blackberry Enterprise System.Responsibilities:∙​ Handling​ and resolving all IT support requests from management, dispatch and driver staff.∙​ Managing,​ maintaining and upgrading server hardware and software as necessary.∙​ Sonic​ Wall Firewall maintenance and management.∙​ Managing​ IT inventory and procuring, installing and configuring new resources as necessary.∙​ Administration​ of the company’s Blackberry Enterprise Server.∙​ MS​ Exchange/Outlook administration for 50+ users

Calgary, Canada Area

Primary QA technician in the newly formed QA department for Mentor’s transit scheduling and dispatch software.Responsibilities:∙​ Creating​ test cases from scratch.∙​Black​ box/regression testing.∙​ Coordinating​ software releases and release testing among the implementation and development departments.∙​ Coordinating​ software bug reports and bug fixes.∙​ Documentation​ for the software including online help, release notes and functional specifications.

Calgary, Canada Area

Worked on project teams tasked with testing/implementing complex dispatching/transit scheduling systems for customers and supporting the system after it had been installed.Responsibilities:∙​ Installation,​ configuration and maintenance of our transit dispatching and scheduling software.∙​ Working​ with our development team to create and execute test cases for the software.∙​ Documenting​ user requirements, functional specifications and help files.∙​ Conducting​ training sessions on the software.∙​ Training​ new employees and customers on our software and processes.∙​ Ensuring​ projects stay on schedule and delivering on expected outcomes.