Chris Bieschke Email & Phone Number

Elgin, Illinois, United States

Greater Chicago Area

• An innovative professional with extensive customer service experience. Skilled at building positive and enduring relationships with customers through exceptional interpersonal skills and “can do” attitude. Executes.
• Act as technical liaison between customer and company, monitoring all customer cases and escalating issues to development and/or product management as necessary.
• Create and maintain reports for numerous customers following resolution life-cycle of any and all open or pending issues.
• Responsible for keeping customers appraised of all new software releases and patches to software bugs.
• Responsible for crisis management in relation to software issues at customer sites.
• Provide customers with incident management at vendor level.

Lincolnshire IL

• Provided support for executive leadership team and sales management team in a high pressure and stressful environment.
• Maintained Sarbanes Oxley compliance workflows and ensured procedures were followed.
• Managed problem resolution process to ensure uniform levels of customer service across a distributed organization.
• Assisted with the continuous improvement for over 1000 employees utilizing metrics.
• Conducted staff training and delivered clear and concise support documentation.
• Planned IT projects for international sales/user conferences, internal training, and customer training.

Management Of Technology Systems, Management Of Information Systems

Education record