Quality Performance Manager
CurrentResponsible for oversight of the performance of claims professionals within a TPA environment with a focus on Workers' Compensation and Liability coverages. Ensure that claims are handled efficiently, accurately, and in compliance with company policies and industry regulations. Development of quality performance goals and metrics, monitors and evaluates the performance of claims professionals, provides feedback and coaching, and implements strategies to improve overall claims handling and customer satisfaction. Analyze data and trends to identify areas for improvement and develop training programs to enhance the skills and knowledge of claims professionals.
Apr 2022 - Present
