Set up and demonstrate/install multiple pieces of equipment in medical environment, troubleshoot and resolve any operating issues that could occur, train staff on operation of equipment

Planned, organized and managed daily operations in a Customer Service Call Center and Support office environment Tested and approved mortgage account statement and coupon book orders with vendor Guided representatives while interpreting property title reports, property ownership reports, county property recordings, appraisals, BPOs, credit reports, and tax records Assisted peers in resolving complex customer, investor requests, branch inquiries and escalated inquiries requiring assistance from internal departments Chaired meetings to revise and improve workflows with project managers and peers Serviced escalated lobby consultations, calls, emails and social media inquiries while maintaining Customer Experience focus in problem resolution Developed procedures and processes and responded to internal/external audits for Customer Relations while working with Compliance and Legal departments and reviewing regulations from OCC,FHA, FNMA, FHLMC and CFPB