● Open new branches, set up all equipment, run any cables needed, activate wall ports, configure workstations, phones, and printers.● Answer tickets and phone calls daily to support 500+ employees at 60+ locations.● Support virtual machines, servers, teller equipment, websites, phones, and POTS lines.● Upgraded infrastructure to Microsoft 365, and implemented OneDrive, as well as two factor authentication.● Configured Veeam backups of all Microsoft 365 user data as well as server backups.● Remediate all critical and high vulnerabilities and make configuration changes.● Respond to and mitigate any cybersecurity incidents.● Actively create accounts for new employees and terminate employee’s access. ● Work with third party vendors to resolve any issues and pay all invoices. ● Attend workplace training to become a subject matter expert and then teach others

• Image new computers• Use one of three UVA School of Nursing images to image or reimage any computer• Apply policies and software as needed• Create and maintain active directory accounts for all faculty and staff• Update existing computers• Make sure all Windows and Mac updates are installed and kept current• Make sure all software is kept up to date and current• Run frequent audits on computers to make sure everything is staying updated• Update and maintain all classroom technology• Repair and replace tv’s, computers, audio processors, Crestron DMPS, ceiling microphones, cameras, projectors, projector screens, power supplies, run new cables as needed, sure microphone systems, catch box microphone systems, amplifiers, and power supplies as needed• Assist faculty, staff and students with all IT needs• Server backups• Audits of backup software to ensure all data is being backed up correctly• Update and maintain all Konica Minolta copiers• Assist with faculty and staff profile pages on the UVA School of Nursing website.• Photoshop faculty and staff profile pictures for the website• Keep all Axis TV’s updated and manage user accounts• Create surveys for faculty and staff using Qualtrics• Audit inventory yearly• Surplus old/outdated equipment

Leadership •Motivate the team by communicating the Alumni Hall vision •Communicate clear expectations and hold all employees accountable for achieving goals •Be passionate about our employees, customers, and our brands •Give clear division of responsibilities to management staff •Hold productive and informative monthly staff meetings to address all areas of the business People Development •Recruit, hire, train, and develop a high energy and high performance team that provides a superior customer experience •Consistently assess performance and provide feedback to associates through performance reviews •Recognize performance issues and develop action plans in a timely manner •Coach team members in their job responsibilities to increase confidence and productivity •Ensure that all team members adhere to all employment policies •Create a fun and exciting atmosphere for customers to shop in and employees to work in Visual Merchandising •Supervise and direct all merchandise processing •Achieve excellence in the execution of all visual merchandising directives •Maintain high standards of cleanliness of the storePerformance •Strive to achieve daily, monthly, and annual sales goals •Achieve store shrink goals Maintain operational standards to secure the store’s assets •Achieve UPT, ADS, and E-Mail Capture goals •Ensure proper scheduling practices and achieve payroll budget goals Communication •Communicate with the store staff as well as the corporate office •Communicate merchandise needs to the buying staff •Communicate with the marketing department and execute all marketing directives •Stay current with competition by visiting frequently and sharing the information with the District Manager •Ensure that all required E-Commerce and Social Media content is communicated in a timely manner

My responsibilities as assistant manager includeLeadership • Motivate the team by communicating the Alumni Hall vision • Show a strong passion for the Alumni Hall brand and help set the standard for running the daily business • Participate in productive monthly staff meetings People Development • Recruit, hire, train, and develop a high energy and high performance team that provides a superior customer experience • Coach team members in their job responsibilities to increase confidence and productivity • Ensure that all team members adhere to all employment policies • Recognize performance issues and assist the Store Manager in the development of action plans • Assist the Store Manager in the performance review process • Create a fun and exciting atmosphere for customers to shop in and for employees to work in Visual Merchandising • Manage the efficient process of merchandise receipt, processing, merchandise placement, replenishment, and markdowns • Maintain high standards of a clean and neat sales floor, cash wrap, and fitting rooms Performance Be able to open and close the store, handle deposits, and follow daily operations and expectations • Strive to achieve daily, monthly, and annual sales goals • Strive to achieve shrink goals • Maintain operational standards to secure the store’s assets • Assist the Store Manager in achieving UPT, ADS, and E-Mail Capture goals • Assist the Store Manager in proper scheduling practices

RESPONSIBILITIES: •Greet and acknowledge all customers •Assist customers with locating merchandise •Fold, size, and replenish merchandise •Assist in cleaning the store, cash wrap, and fitting rooms •Assist in merchandise displays •Communicate with the management staff any customer requests/concerns •Operate the cash register by ringing up customer sales •Develop a working knowledge of collegiate sports and local university activities

RESPONSIBILITIES:• Answered phone calls and greeted every customer• Managed opening and closing the store• Assisted with cleaning and pressing the clothes• Managed new and completed orders to ensure all items were tagged and stayed together• Strived to achieve a high level of customer satisfaction