Chris Bristow Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Designed a new way of working in regards to how colleagues could access source material, by Implementing a methodology and environment of governance & control throughout various business operations.Created Standard Procedure Manuals for Retail Mortgage Services, Business Banking, Lending Fulfilment, Barclays Partner Finance, Barclays Bereavement Services and Business Mandate Change.Embedded the Governance model into all areas, so that the Bank has a robust model to work from in regards to process changes, improvements and annual attestations.• Received a Recognition Award for Excellence, through converting 700 Operating instructions into Standard Procedure Manuals across Lending Operations

Leeds, England, United Kingdom

Managed large scale mailing events to customers to include Mortgage Year End Statements and Bank of England Base Rate changes. Role included ownership of Frameworks for the above, to ensure the Bank remained compliment in line with MCOB requirements.• Successfully planned and co-ordinated Mortgage Year End mailings to 500k customers• Shaped the methodology for implementing Standard Procedure Manuals across Lending Operations

Leeds, England, United Kingdom

Worked within two Mortgage Servicing teams - Payments and Financial Transaction Unit. Was responsible for managing customer mortgage accounts in regards to payments and mortgage redemptions. Managed all queries relating to Direct Debit issues and maintained internal financial banking accounts.Built controls to reduce entries within historic banking codes, by identifying issues with unbalancing and identifying root cause errors.• Awarded Platinum Award for re-writing the Online Transaction Process / continuous improvement on preventing loses• Received a Barclays Recognition Award for as part of the Correspondence Project - reviewed 32 customer journeys and re-wrote correspondence to improve the customer experience

Risk Management

International Certificate in Enterprise Risk Management (Level 5)

Bachelor Of Science - Bs, Forensic Psychology