Christopher B. Email & Phone Number

Waterford, Wisconsin, United States

• Performed tests on cloud and local based environmental monitoring software. Tested embedded software on various devices including water purification systems. Worked with electrical hardware associated with the testing.• Detected 10+ defects during initial training and located a critical defect on a released version of the software. Discovering this defect prevented Avidity from deploying faulty software to an important customer, saving the company from misusing technician resources during install and costly repair calls.• Took the initiative to produce a PowerShell script to alter the installation scripts. This allowed the company to meet a last-minute requirement for a customer installation.

Lincolnshire, Illinois, United States

• Functioned as a subject expert for system features to support development, test, documentation, and production support teams while expanding experience to further effectiveness and efficiency.• Supported and tested system integration with 3rd party solutions to increase system feature set and sale opportunities. Worked directly with 3rd party engineering teams to provide support and regularly complete projects ahead of schedule.• Stepped in when needed as a project manager to provide test planning direction and support to a team of junior test engineers, leading to the completion of struggling projects on time.• Provided periodic employee reviews for junior members to assist manager evaluation, while also mentoring them on a day-to-day basis.• Evaluated, implemented, and managed platform and web application security scanning software. This brought multiple teams and projects under corporate compliance and found security issues early in project cycles.• Used extensive system experience to debug complicated customer defects or issues to quickly turnaround resolution, increasing customer satisfaction while saving the company from costly extended production outages.

Lincolnshire, Illinois, United States

• Continued previous testing roles with expanded responsibilities. Led multiple new feature testing projects consisting of small teams of testers, including license management and face recognition.• Led test automation improvements to increase regression coverage for each version of software, culminating with 10K+ automation tests run against each release.• Oversaw license management server (LMS) testing to provide detailed reports and on time deliverables. LMS development team was impressed with results and continued to use the test team for each release.• Provided on site expertise for 3rd party clients that used company software in their solutions, supporting and ensuring high leverage highly visible client deliverables.

Lincolnshire, Illinois, United States

• Ran tests on server, administrator, and client software for a VoIP private phone network. Covered most forms of testing, including manual, automated scripting, performance, software, hardware, functional, regression, integration, user acceptance, and destructive. Entered defects and verified fixes.• Suggested, evaluated and implemented a test case tracking solution to replace Excel documents for test cases. Improved test productivity when running and working with test cases by 50%.• Designed and implemented varied performance tests to include with each release. Tests covered a part of the system previously untested resulting in lower escaped defects to customer systems.• Dedicated focus to complete a full regression test case suite on a release freeing other resources to pursue other testing activities.• Created and maintained a regression test case suite of the complete functional area of the system.• Collaborated with developers on current functionality and new features, provided end user feedback to improve product and limit possible defects, which saved development and test time.

Palatine, Illinois, United States

Started as CSR, then Shift Lead, and then Assistant Manager. Supervise CSRs, helped with customer service and managed daily operations.

Palatine, Illinois, United States

Stocking and backroom operations.

Palatine, Illinois, United States

Ran the cash register, food court, and assisted customers.