Christopher B Email & Phone Number

Tampa, Florida, United States

-Supported providers across multiple states by addressing issues related to claim procedures, authorization requests, and adherence to CMS guidelines.-Coordinated escalation emails to various departments, ensuring prompt follow-up and clear communication across multiple entities.-Applied extensive CPC knowledge to facilitate proper CPT coding application, aligning procedure and diagnosis codes for efficient claim processing.-Conducted call auditing for member services, contributing to quality assurance and MCAG filing processes through cross-training.-Simplified grievance and appeal process by creating training videos and visual guidelines for member services, enhancing efficiency.-Contributed to community outreach and volunteering efforts in Florida as a member of the Florida Ambassadors and Phone Pals.

-Executed keyword research, content creation, link building, and technical audits to improve organic search rankings-Formulated and executed search strategies to drive lead generation and revenue growth for various businesses-Acquired proficiency as an entry- to mid-level SEO specialist through practical application-Worked closely with SEO professionals and managers to enhance website visibility and performance in search engine results-Guided new team members in upholding high-quality ratings and compliance with guidelines

-Improved communication between disputants through implementation of indirect and direct strategies-Conducted comprehensive studies of appeals procedures to ensure legal compliance and expedite case resolutions-Maintained a top 1% dispute resolution rate. -Facilitated cross-functional team meetings to foster effective communication and collaboration-Trained new hires in dispute and fraud teams on Visa/MasterCard guidelines, fraud detection, and federal regulations for proper filing-Key member of the Pulse Pros team, responsible for delivering company-wide presentations on brand building, graphic design, and in-house website development.

-Spearheaded one-call resolution strategies for account matters, disputes, and fraud-Managed customer service inquiries and facilitated service or maintenance requests-Collaborated with team members and external agencies to develop pitches, presentations, and final deliverables-Created and maintained multiple in-house websites for competitions, promotions, and giveaways-Consistently surpassed key performance indicators (KPIs) and metrics-Led team meetings and contributed to the training of new employees

-Spearheaded the development and implementation of strategic account plans, resulting in accelerated revenue growth and surpassing sales objectives.-Oversaw a portfolio of pivotal accounts, cultivating robust partnerships and delivering unparalleled customer service.-Conducted routine business evaluations with clients to pinpoint opportunities for expanding product and service offerings.-Collaborated with interdisciplinary teams to ensure prompt delivery of solutions and effectively address customer inquiries and challenges.

Certification, Medical Terminology

Certification, Anatomy And Physiology

Certification, Certified Professional Coder