Chris Burrows Email & Phone Number

Letchmore Heath, Watford, Herts

Berkhamsted, Herts

Personally installed, maintained & supported: o Over 100 desktop/laptop computers (running Windows XP, Windows 7 and Office 2003) spread across 10 geographically separate locationso A 150 extension INDeX telephone systemo 4 servers (running Microsoft 2003 Server, Sql, Exchange & Linux) and associated ancillary hardware & software (Firewalls, Routers, NAS, Anti-spam appliance)o A remote access system using a SSL remote logon appliance and OTP tokensRefurbished and upgraded donated computers for use on the Hospice networkAdministered user accounts, Active Directory, DNS, DHCP, backups etc. Managed user access to specialist applications (Sage, Donorflex & Crosscare)Designed and maintained the Hospice web site and intranet using Joomla CMSImplemented and maintained a secure wireless visitor internet access system based on open source softwareInstigated and remotely supported VPN based facilities in the 9 Hospice shopsConstructed the project plan for a recently introduced Electronic Patient Record systemPlanned and project managed the move & consolidation of the IT infrastructure from 3 town centre sites to its current, purpose built buildingHeld responsibility for a budget of £30KTrained users in a variety of topics including PowerPoint, use of data projectors and OutlookFault finding and rectifying network, hardware and software issues.Provided technical support and advice to computer usersProduced numerous hands on guides

Welwyn Garden City, Herts

• Designed and delivered a range of 9 technical, accreditation, courses including:o 1 day introduction to data for non-technical staff.o 3 day Data Networking with Ethernet and IP.o 5 day PABX installation and programming, as well as call centre and other data communication products.• Lead Instructor on the INDeX Call Centre and Data Routing products – delivering courses in Sweden & USA.• Designed and installed networking and core equipment in 4 training rooms.• Gained Institute of IT Trainers status.• Scheduled 11 instructors over a range of 20 courses in 8 training rooms.• Liaised with Product Managers, Project Managers and New Product Introduction teams to introduce new product based courses.

Radlett, Herts

Bench Test Engineer• Repaired (to circuit board level) the company’s customer base of computers and printers. Moved from a turn around repair time of weeks to 1 day in 90% of cases.• Managed the movement of loan equipment.

Watford, Herts

• Direct line responsibilities for a 13 strong team covering installation and maintenance of BT’s internal data network over North London, the Home Counties and East Anglia.• Produced statistical information and reports.• Ensured conformance to BS5750.

Colindale, North London

• Direct management of a team of 3 help desk engineers• Set up a training function and personally ran application courses on spreadsheets and word processing

• Planning and estimating costs and time scales for cable and duct route disruptions when involved with roadwork schemes (including the M25). • Installation of small switchboards and telephones. • 3 year apprenticeship.

Bsc, Technology And Computing

Education record