Christopher Cardall Email & Phone Number

San Francisco, California, Us

Burbank, Ca, Us

Roles and Responsibilities:- Product Owner for all Workforce Technology Applications.- Execute Information Security Attestations and facilitate Third-Party & Risk Assessments for security.- Design processes to quickly collaborate information from multiple data sources and identify security compliance and findings.- Development of contract management solution for contract hires.- Processing of CCPA requests.- Internal and External collaboration to remediate security findings.- Clarity Time Entry system subject matter expert.- Dashboard and report out development in Smartsheet and Airtable.- Airtable SME for department and beyond.- Change management communications.- Technical Ecosystem assessment and visualization.- Department Headcount, budget, and project financials reporting.- Interim Project Manager for technical ecosystem data collection, governance, and rationalization project.

Burbank, Ca, Us

While serving as the WorkForce Technology Project Manager, Analyst for the Contingent Workforce Management team, I was offered and accepted a position to work for the Diversity, Equity, and Inclusion team Workforce Technology. While in this role, I have been tasked with requirements gathering, leading various projects to improve the lives and processes of the Diversity, Equity, and Inclusion teams.Roles and Responsibilities:- Relationship building- Requirements gathering- Project Plan creation and implementation- Software Analysis- Process Analysis, mapping, and redesign.- Database design, structuring, and building in Airtable.- Meeting facilitation and knowledge sharing.- Meeting attendance, interaction, notation, knowledge transfers.

Burbank, Ca, Us

In March of 2022, I was offered and accepted an opportunity as a Sr Analyst, Project Manager (PH) with the Contingent Workforce Management (CWM) team. In this role I was tasked with assisting on the Vista (Workday) implementation project as it pertained to the contingent workforce management systems, assisting with updating project plans, performing data analysis and digestibility, etc.Roles and Responsibilities:• Assist with initiatives related to the Vista (Workday) Implementation project.• Data analysis and manipulation.• Project Plan creation and updates.• Creation of the project plans for Worksuite projects.• Meeting attendance, interaction, notation, knowledge transfers.• Relationship building with internal teams and vendors.

Annapolis, Maryland, Us

In June 2020, I was transitioned from my role as Technical Analyst for the Microsoft Dynamics CRM Implementation to Technical Program Manager for customer facing Cyber Security and Managed Service projects. In this role I practiced both AGILE and Traditional project management methodologies based on the client that was being supported. While in this role, I focused on ensuring that the delivery team had visibility into the work that was to be performed through the implementation and use of the Azure DevOps tool which included backlog building, reporting, dashboard building, etc. Along with this, I led daily stand-ups for the developers and ensured that tasks were carried to completionRoles and Responsibilities:• Service Desk Manager and escalation point for internal and external customers.• Technical lead for customer and internal projects for cybersecurity and other implementations.• Asset Management process implementation and Asset Manager for internal and MSP devices.• Project management for over 15 distinct cybersecurity projects for government contractors.• Project management for Microsoft Dynamics CRM implementation projects.• Project scope management and resource planning with Traditional, Waterfall, and AGILE methodologies.• Project Plan requirements gathering and project plan development.• Contract review, management, and change order submissions.• Relationship cultivation and Management between various teams and customers.• Ensure that timelines are met in accordance with fixed bid and variable compensation projects.• Change management practices cross-functionally and with different businesses.• Coordination for release deployment for full releases and hotfixes.• Product Owner and Developer of the internal Dynamics 365 and Azure DevOps environments.• Review of Security logs and User Management various SIEMs.• Implementation of mobile device security profiles, protocols, and management through Azure and Apple Business Manager.

Annapolis, Maryland, Us

From January 2019 to May 2020, I served as a Technical Analyst in which I was focused on the implementation of Microsoft Dynamics CRM into our client's environment. During this time, I assisted in or led requirements gathering, development of the CRM platform, deployment activities, documentation, and test case building. I was also chosen as the individual to participate and lead in In-Person and Virtual End-User training and User Acceptance Testing for implementation. I also supported break/fix analysis of third-party systems in the environment such as DocumentsCorePack. During my time in this role, I further developed my technical requirements gathering and documentation practices along with customer engagement and satisfaction.Roles and Responsibilities• Assisted with implementation of CRM project to 180 lay users.• Fact Finding, User < > Technical Translation and Requirements Building.• Task building and backlog grooming in TFS.• Microsoft Dynamics UI customization through application tools and javascript.• Dynamics Configuration management.• Third party application implementation.• Release management and change management communications.• Break/fix analysis• In-Person and Virtual End-User training and User Acceptance Testing for implementation with groups of 40 individuals.• Process documentation.• Acted as the “face of the developer team” to the customer by going on-site and provide exemplary service.• Provided comparison and contrast on features between multiple CRM systems including SalesForce and Dynamics.• EULA review and adherence and ITSAM Best Practice adoption and implementation.

Mountain View, California, Us

From October 2015 to January 2019, I performed the duties of Business Analyst, Business Systems Analyst, and Production Manager either in tandem with one and other or overlapping during the time. While in this role, I developed my skills as being the Business Unit Administrator the Interactive Intelligence Contact Interaction Platform (CIP) and Amazon Connect Contact Engagement Platform (CEP) systems. Additionally, I acted as the Co Business Unit Administrator of the Salesforce SFDC CRM platform. While serving in this role, I conducted requirements gathering sessions, end-user training, user acceptance testing, bug logging, cross functional team building, etc. Additionally, I created training documentation and desk drops for the learning and development team. I also performed EULA reviews, reporting, Tier 2 / Tier 3 troubleshooting, process innovation mapping, request review/vetting/prioritization, etc.In tandem with this position, I also performed the on-call incident management role for all systems across the business unit. In performance of this role, I assisted the incident manager with reporting for overnight incidents, engagement with multi-national developers for break/fix actions, etc.Roles and Responsibilities• BU Admin for Amazon Connect, Interactive Intelligence, and Salesforce SFDC• Use of Six Sigma DMAIC process improvement steps, Implementation of Kaizen practices, use of AGILE and Waterfall methodologies• Incorporation of SDLC and ensuring understanding of stages.• Systems discovery and troubleshooting for T2 & T3 escalated issues.• Relationship cultivation.• Creation of Change Management, Business Continuity, and Risk Register Management Plans.• Review, vetting, requesting, and testing new improvement requests.• Impact analysis review, documentation, and presentation to the business unit.• Process innovation, mapping, documentation, and improvement.• In-Person and Virtual End-User and Operational training.

Mountain View, California, Us

In June of 2014, I was transitioned from being a Tier 2 QuickBooks Online Agent to the role of Senior Operations Analyst for the Small Business Group at Intuit. While in this role, I performed the duties for operations / workforce management including time off requests; call-queue monitoring; reporting; etc. Additionally, I worked with other teams on new technology implementations (i.e. Interactive Intelligence CIP) as well as on-call duties for Incident Management.Roles and Responsibilities• Handling of time off requests and workforce management practices.• Impact analysis for call floor practices to ensure proper staffing of various queues for customer support.• Proposals for business decisions and presentations to senior leadership based on data gathering techniques.• Implementation of SIX Sigma DMAIC practices in the workforce management department for continuous process improvement.• Engage upper management regarding best practices learned.• Was noted for going above and beyond in learning new technologies that were incorporated.

Mountain View, California, Us

From November 2013 to April 2014, I performed the role of Tier 1 and Tier 2 QuickBooks Online Supportability Agent. While performing this role I continuously excelled at providing customer satisfaction in a way which was meaningful for the customer and resulted in lasting impacts. This was proven through Total Net Promoter Scores and customer recommendations in response to the service that I provided. Additionally, I strived to ensure my team was also performing and would provide consultation when needed. Due to the nature of my performance, I was often asked to participate in special teams and new project (i.e. White Glove Service for Mac Users).Roles and Responsibilities• Ensure that myself and other representatives on my team provided a high level of customer satisfaction through customer interactions and experience in the product.• Engage fellow co-workers and instruct on how to use new features including MacOS.• Assist with other projects that enhanced the customer or agent experience.

Arlington, Va, Us

From January to June 2013, I transitioned from my role as Business Analyst for the RMS IT Asset Management group to Asset Manager for Javelin Missiles for a 6-month contract. While in this role, I implemented appropriate ITAM processes into the environment to ensure proper IT Asset management and tracking was put into place. Additionally, I worked cross functionally with other groups to ensure that processes were developed and put into place which were efficient from proper supply chain management.Roles and Responsibilities• Integration of SIX Sigma DMAIC practices for process improvement• Managed $2.6 million in IT Assets for the Javelin Missile project• Management of multiple business analysts to incorporate proper ITAM and ITSAM practices• Provide reports on asset cost analysis to senior leadership.

Arlington, Va, Us

At the beginning of 2012, I transitioned from the New Hire / Separations coordinator to Business Analyst for the IT Asset Management group to comply with ITAM processes. While in this role, I continued to perform process analysis as well as ensured that the contracted IT group adhered to SLA's and provided status for items that did not meet the terms of the agreement. Practicing Six Sigma procedures what a part of my everyday life in this role.Additionally, I also performed the role of Tier 2 Hardware Approvals. In this role, I reviewed requests for hardware computing assets which would not meet baselines against justification and budget and provided approvals based on need. If an approval was not given, I was tasked with informing the user why an approval could not be given along with dispositioning the request.Finally, I cross trained with the Software Asset Manager and learned the appropriate ITSAM processes and implemented as available to software against EULA's and License Management.Roles and Responsibilities• Practice and maintain Six Sigma DMAIC practices for continuous process improvement.• Provided cost benefit analysis for computer hardware.• ASM knowledge and Implementation• Relationship cultivation with other functional business units.• Large scale trainings and presentations to 1000+ individuals both in person and virtually.• Assist with special projects.• Process documentation, impact analysis, and process improvement.

Arlington, Va, Us

From 2011 - 2012, I performed the role of New Hire / Separations Coordinator for the IT Asset Management department. During this time, I coordinated across functional groups including HR, Asset Management, and IT to ensure proper asset management processes were adhered to during onboarding and offboarding of individuals to Raytheon Missile Systems.While in this role I performed various process analysis for inefficiencies and worked across the groups mentioned above to reduce onboarding time by up to 4 weeks for IT assets which resulted in a better onboarding experience.Roles and Responsibilities• Process documentation, impact analysis, and process improvement.• Relationship building with cross-functional business units• Design of new processes using Six Sigma DMAIC practices.

Thornton, Co, Us

• Retail Merchandising. • Computer Sales and Service. • Greeting and listening to the customer to ensure a best match for a computer.• Ensuring that the Technical problem is understood before further diagnosis. • Computer Hardware and Software Diagnostics. • Operating System Troubleshooting. • Responsible for technical site issues.• Created Technical SOP Documentation for the site.

Us

• Retail Merchandising. • Computer Repair Service Sales. • Front-Counter Customer Service.• Actively listening to the customer to ensure that all communication is accurate. • Computer Hardware and Software Diagnostics. • Operating System Troubleshooting. • Windows NT, Windows 98, Windows ME, Windows Vista, Windows 7, Mac OS X • Telephone customer support for computer recommendations.

Chandler, Arizona, Us

• Customer Service, Customer Relations and Order Entry. • Telephonic Customer Service Skills. • Served as liaison between the customer and the manufacturing plant to ensure that product was produced, transported and delivered on time. • IT Professional for the facility for multi-national networking using multiple OS’ and packeteer with server systems. • Created Reporting for production and revenue• Provided information from reporting to sr leadership through powerpoints.• Customer order quality assurance.

• Customer Service. • Schedule and host birthday parties and events. • Sales of game cards. • Arcade game machine repair and Maintenance. • Networking, motherboard maintenance and repair, cleaning. • Nightly monetary counts and deposits. • Coordinated special events to boost Revenue. • created "Military Day" which boosted sales upwards of $2000 a month. • Educated employees on proper upselling techniques.

Bloomington, Il, Us

• Assist customers with billing questions. • Explain Verizon Landline bills to customers. • Sales of QWEST and DirecTV services to customers.• Started with the team for customer retention outbound calls. • Chosen as Team Trainer to train new employees and mentor them.

Mountain View, California, Us

• Customer Service. • Tele-Communication skills. • Assisted End Users with Database repair and software support. • Completed over the phone or using remote access software. • Added articles to our knowledge base on severe issues that had not previously been resolved. • Network support. • Added documentation to the knowledge base regarding problems that had not been fixed before to assist other agents with time management.

• Fabricated Sand Sifting Skids for Mines in the area. • 2 ½ k and 5k forklift driving certification. • Fabrication of Catwalks for mines in the area. • Occupational Safety and Hazard Awareness training. • Team work training . • Acid and Sifting pump mechanic. • Created faster ways of cutting steel for the items we were building. • Recognized and rectified structural weaknesses in items being made to create a better product.

Washington, Dc, Us

• Provide Support by fabrication and repair of Military Equipment. • Served as Tactical Security forces for local Camp and Unit. • Trained for imminent first aid. • Stress Training • Operation of 2 ½ k forklifts • Brought in new local suppliers for welding supplies which cut lead times down by 2 weeks. • Trained new Marines on time saving processes.• Trained individuals how to order supplies via NSN.

Certificate, Project Management

Bachelors Of Science In Business, Business/Commerce, General

Computer Sciences, Computer Technology/Computer Systems Technology

General Education, Educational Leadership And Administration, General

High School Diploma, General Education