Member Engagement Specialist And Facility Operations
Current• Develops and maintains collaborative relationships with community organizations.• Builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service.• Responsible for Tours, Sales, Y Connects, and Membership and Fitness initiatives/Programs. Follows branch protocols for prospective members, sales leads, and cross-selling programs.• Serves as a member advocate and concierge while on duty, with a focus on facilitating small group opportunities for members to connect.• Promotes volunteerism as a part of the overall continuum of the member experience.• Understands all program offerings, pricing, business policies and procedures, and is a proficient power user in Personify Go/Personify 360 and Microsoft Office Applications. • Supports Welcome Center, Access desks, Gym and Wellness Floor to ensure all members are being served in a quality manner.• Creates a team environment that concentrates on delivering exceptional service to members and participants.• Assists in the development and implementation of Welcome Center customer service plan.• Maintains regular, clear, and concise communication within area of responsibility.• Assists with the hiring, coaching, training, and motivating of all desk staff.• Collaborates and communicates with Directors on member engagement improvement opportunities in their area – based on member feedback and input.• Analyzes and assists in the implementation of process improvements and changes.
