Chris Chambers Email & Phone Number

My job as a contact support adviser includes authoriseing charge back's for customer subscription payments. Record customer addresses as unusable if incorrect. Responding to refunds by sending cheques along with compliment letter. Use Which? database’s to input key customer information

Maintained a positive customer approach that ensured customers acquired an excellent impression of the energy market provided at Which? Switch. Effective team work, researching, and sharing information across job roles to support and improve team strength. Diligent business approach, listening to and advising customers of the energy market by telephone and email. Maintained high level of customer satisfaction that resulted in loyal customer base. Taking the responsibility of training and supervising a temporary 'triage' team. This involved helping other new team members and dealing with challenging customers to resolve issues in a quick and responsible way. Designed and produced training and useful information ready for training process. In 2013 I was selected to take part in a course for City & Guilds Customer Service Level One, which I completed.

Create and maintain test cases required for testing based on issued specifications and documentation. Play an active part in all Feature team activities for new features. Able to write well defined problem statements for use for investigation by Software engineers. To carry out and support any investigations in order to resolve/verify problems/defects raised. Assist the process to deliver a quality product.

Bachelor'S Degree, Graphic Design

National Diploma, Graphic Design