Would handle incoming emails and triage as accordingly. Also would be on phones and chats as needed to ensure coverage met standards set by the company. Handled escalations asa they would come up or schedule follow-ups with members. I would train representatives on how to use Zendesk for handling emails. Triaged representative questions in the channel as they came up. Coordinated with other departments to ensure members claims were being handled in a timely manner. Handled all incoming faxes… Show more Would handle incoming emails and triage as accordingly. Also would be on phones and chats as needed to ensure coverage met standards set by the company. Handled escalations asa they would come up or schedule follow-ups with members. I would train representatives on how to use Zendesk for handling emails. Triaged representative questions in the channel as they came up. Coordinated with other departments to ensure members claims were being handled in a timely manner. Handled all incoming faxes from providers as well as handled the majority of outgoing faxes. I have recently started training on fraud cases to assist with their queue. Work with leadership in customer service to create and implement workflows. Wrote articles for the monthly news letter. Show less

Took calls and chats from members and used my customer service skills to best help them. This could be anything from helping with claims, to contacting providers, doing conference calls, and ensuring customer satisfaction with as minimal effort on the members behalf.

On-site live in manager of an 8 room boutique lodge in southern Utah. Responsible for all daily operations, upkeep of buildings, grounds keeping and customer experience. Created and implemented a Covid procedure to ensure safety of guests and staff. Took the lodge from being in the red for the first 3.5 years to having nothing but record months upon my departure. Worked with local guided and guests to ensure the best experience. Customer experience was essential during every part of the day.

On-site live in manager of a 22 room motel and 15 spot RV park in a tourist town. Responsible for customer experience, upkeep of building, upkeep of RV park and ground keeping of the property. Left to ourselves after a short introduction I am completely self taught. The summer was the busy season with constant no vacancy.

Co-Owner of a pet services company. My wife and I were responsible for client pick up/drop off, day care, over night boarding at our house or at the clients house, client walks and medicinal needs. My career shift happened after meeting my wife and her already having an established pet services business that was growing.

Technician responsible for following ISO, OSI and FOD protocols daily while handling and balance testing a number of different avionic components.

Part of the maintenance department for 3 Havard Vanguard locations. Concord, Sudbury and Boxborough. Responsible for the creation and implementation of inventory management workflows for the Optical Department, Behavioral Health Department and Radiology Departments. Oversaw inventory management for all departments on a nightly basis. Responsible for general maintenance of buildings and their groundskeeping. Trained in HIPA compliance. Trained in Toyota Lean processes.

I started breaking down tires 8 hours a day. From there I started also doing counter sales as well as pulling parts. After couple years I was also doing delivering all over New England. By the time I left I was in charge of all inventory and pricing. Within two months of fulling taking over that responsibility we had our lowest return rate in company history.