Chris Cipro Email & Phone Number

San Diego County, California, United States

Atlanta, Georgia, United States (Remote)

Successfully drove the sales process by evolving frontline representative KPI’s resulting in current trending for the organization to achieve 10 Billion in revenue in 2021. Effectively collaborated, planned, developed, and executed sales strategy changes to the frontline sales employees monthly scorecards which was generating revenue growth of 5% plus each.

San Diego, California

• Reinforced the company’s initiative of profitability by implementing scorecard changes all Residentials sales channels ensuring alignment and focus on getting the right customer the right products.
• Improved organizations transparency and visibility by establishing monthly annual performance trackers at the frontline employee and Supervisor level.

San Diego, California, United States

Successfully provided ongoing management oversight for outsource call centers contracted by Cox (up to 400 frontline employees). Consistently met expected budget and expense targets related to outsourced call centers. Ensured high level of performance each month by facilitating training, coaching leaders and documenting all interactions driving a culture.

Las Vegas, Nevada

Increased primary service unit production by 10% YoY by driving sales effectiveness throughout the agent lifecycle while ensuring consistency across Centers of Excellence. Enhanced sales and retention performance achieving 3% revenue growth monthly while supporting 500+ call center employees.

Executed all responsibilities exceeding performance and financial targets for Inbound Sales. Led Inbound Sales to YOY connects growth in 2013 (1.6% YOY improvement). Exceeded LRP connect budget by 10,991 PSU’s (104.2% to plan). Led a team consisting of 75 agents, 2 individual contributors, and 6 supervisors. Improved Net Promoter Score MOM in 2013 –.

San Diego, California, United States