Chris Clark, Mis Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

•Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support•Researches, analyzes and resolves software issues•Supports software product customization based on client requirements•Performs data mapping and conversions•Performs system /business process reviews and makes recommendations on best practices•Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and… Show more •Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support•Researches, analyzes and resolves software issues•Supports software product customization based on client requirements•Performs data mapping and conversions•Performs system /business process reviews and makes recommendations on best practices•Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development•Technical Writing•Project Management Show less

•Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support•Researches, analyzes and resolves software issues•Supports software product customization based on client requirements•Performs data mapping and conversions•Performs system /business process reviews and makes recommendations on best practices•Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and… Show more •Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support•Researches, analyzes and resolves software issues•Supports software product customization based on client requirements•Performs data mapping and conversions•Performs system /business process reviews and makes recommendations on best practices•Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development•Technical Writing•Project Management Show less

•Serve as the SPOC (Special Point Of Contact) for support inquiries/escalations•Manage Service Desk team priorities and customer communications•Perform escalations evaluations against clients business impact as well as SLA impact•Resolve application, database and hardware support requests for NCPTS/GIS/LRCAMA web based products.•Ensure that every support ticket or customer inquiry are adequately resolved from the customer’s point of view•Provide weekly reporting on customer… Show more •Serve as the SPOC (Special Point Of Contact) for support inquiries/escalations•Manage Service Desk team priorities and customer communications•Perform escalations evaluations against clients business impact as well as SLA impact•Resolve application, database and hardware support requests for NCPTS/GIS/LRCAMA web based products.•Ensure that every support ticket or customer inquiry are adequately resolved from the customer’s point of view•Provide weekly reporting on customer support metrics Show less

Overseeing the daily operations of a wireless store, while managing staff activities to meet and exceed monthly team goals. Responsible for promoting a positive culture that maximizes sales and profitability. Responsibilities:Recruit, proactively develop, and supervise technical and sales staff as applicable.Assist sales representatives in developing individual sales presentation, and long term plans that optimizes time and resources. Daily reviewing of incident tracking and close… Show more Overseeing the daily operations of a wireless store, while managing staff activities to meet and exceed monthly team goals. Responsible for promoting a positive culture that maximizes sales and profitability. Responsibilities:Recruit, proactively develop, and supervise technical and sales staff as applicable.Assist sales representatives in developing individual sales presentation, and long term plans that optimizes time and resources. Daily reviewing of incident tracking and close collaboration with the Technical Support staff.Complete all required reports regarding sales, campaigns, market feedback, inventory, SLA, trouble tickets, and software/hardware malfunctions.Maintain expert knowledge of all wireless handhelds products including Android OS, Apple IOS, RIM Blackberry, Windows Vista/7, VPN, TCP/IP, email configuration, antivirus software, software upgrade, etc…Identify and confront performance issues - including communication of gaps in performance, coaching to improve performance, clearly setting expectations and taking further disciplinary action as appropriate.Earned consistent commendations for exemplary service delivery and execution. Enter orders into POS system; prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and reconciliation functions. Exhibiting sound judgment in the decision making process when offering financial alternatives/solutions to Sprint Nextel customers. Selected and streamlined bar products based on analysis of consumption and sales, resulting in superior inventory and selection for guests. Consistently averaged 65 activations per month during a 16 month period. Maintained a Composite Score of 110% or greater as reflected in YTD statistics.Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. Show less

Under the guidance of an Administrative Supervisor, my responsibilities are implementing and supporting enterprise- technology solutions in a complex multi-platform computing environment. Evaluation, and collaboration on the deployment of solutions that support technical infrastructure and cross-platform applications that include mobile, web-based, and mainframe applications. Responsibilities:Maintain and support systems for data warehouse and business intelligence (BI) initiatives… Show more Under the guidance of an Administrative Supervisor, my responsibilities are implementing and supporting enterprise- technology solutions in a complex multi-platform computing environment. Evaluation, and collaboration on the deployment of solutions that support technical infrastructure and cross-platform applications that include mobile, web-based, and mainframe applications. Responsibilities:Maintain and support systems for data warehouse and business intelligence (BI) initiatives, including software, servers, and networks.In-depth understanding of project lifecycle, including all phases of system and software development.Research and evaluate technology solutions and present recommendations for improved system operations.Create data verification methods and comply with standard system procedures.Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis; along with good knowledge of process workflow tools and techniques.Familiar with MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information.Reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.Familiar with testing tools to design and develop test plans and test scripts, and good at quickly learning technologies and systems that are organization/project specific. Show less

Master'S, Mis-Information Science

courses in communications, data mining, project mgt., metadata analysis, systems design and database management

Master'S Degree, Computer And Information Sciences And Support Services

Durham, N.C. M.S., Information Science

Bachelor'S 2004, Psychology

B.S, Psychology

Bachelor Of Science (B.S.), Psychology

Education record