Chris Collazo Email & Phone Number

Florida, United States

Providing functional and technical product knowledge throughout the sales process.Developing responses to the client's requirements, articulating the business benefits, and responding directly to the client's question.Create SOW and design visual diagram for the customer's contact center architecture. Delivering product presentations and.

Tampa, Florida, United States

• Project Experience implementing and configuring company-wide HubSpot CRM for Sales Team.
• Prepared and delivered detailed presentations explaining services and platform workflows to existing and prospective customers.
• Assist in identifying prospect and client needs and work with product team to evaluate and develop service enhancements.
• Collaborated with sales teams to understand customer requirements and provide sales support
• Identify current and future customer service requirements by capturing feedback and comments during demonstration.
• Product expert and understanding of service suite to answer questions on capabilities, approach, and future plans for potential customers.

Tampa/St. Petersburg, Florida Area

• Partner with Business Services client teams to standardize and govern processes across all functions and recommend best practices.
• Conduct system enhancement and new software testing on Salesforce.com and other Contact Center Technology platform testing, which includes user acceptance testing, regression testing, and bottler acceptance.
• Develop and maintain test cases and Business Services testing plan for Salesforce.com and other Contact Center Technology deployments.
• Implementing and training new customers on multiple platforms.
• Primary contact with regard to mapping, documentation, maintenance, and re-engineering of manual and electronic processes in which the team is responsible.
• Project and Technology Lead for Genesys Cloud migration and system implementation.

Brandon, FL

 Ensure defects are properly analyzed and accurately decisioned according to negotiated agreements, collaboration with Procurement, Field Personnel, Cost Accounting, AP Processing, and Suppliers, as needed for timely payment of purchases. Prepare presentations, including analysis of data for senior and executive leadership. Assist with and develop.

Brandon, FL

• Notable Accomplishments:
• Maintaining a $60 million per month portfolio which consisted of high-dollar customers such as Independent Bottlers, Amazon, Dr. Pepper and Coca-Cola Canada.
• Reducing Seriously Past Due by $3.5 million and achieving over 95% customer pay rate within the 1-30 day bucket.Principle Responsibilities:
• Perform collection activities on customer accounts to recover invoices due within a timely manner..
• Analyze accounts to review for necessary offsets or write-offs through journals.
• Research to ensure the proper application of payments and customer credits through the proper work flow channels.

Tampa/St. Petersburg, Florida Area

• Ensure that account flows through proper legal channels in collaboration with attorneys and upper management.
• Ensure representatives are in compliance with individual state laws through call monitoring, individual and corporate training, and auditing.
• Verify and maintain accurate reporting for group managers and above to include, but not limited to, forecasting goals and representative statistics.
• Assist and collaborate with group managers by providing day-to-day direction and guidance to Account Managers in assigned departments. Ensure business and financial goals are obtained.
• Create, set and communicate performance and career development plans to drive results
• Support associate development and career path opportunities. Assist with ongoing coaching and evaluation of performance to resolve any employee issues in accordance with policies and procedures.