Software deployments (regular releases and hot fixes) in a SaaS capacity to AWS infrastructure globally Maintenance and regulation of cloud infrastructure, regulation of access to customer and R&D resources for development needs Provisioning of resources required for additional integration and data transfer needs with customer vendor and first party development resources Maintaining a mixed technology environment of services deployed in full virtualized server environments, inside of docker containers, and kubernetes clusters Maintaining a product stack leveraging multiple IAC technologies - Terraform, CloudFormation templates and AWS CDK backend Wrote code corrections for IAC state files and deployment instructions for Terraform deployed applications Managed and enhanced AWS run micro services inside of lambdas, SQS, SNS, SES, ECS, and EKS Stood up and assisted with the integration of ForgeRock IAM management services with core SaaS offering Evaluated system health, and subsequently drafted and actioned remedial tickets Participated in a rotating schedule of responsibility amongst cloud ops team to carry after hours pager Reviewed monitoring gaps in application performance and infrastructure performance via DataDog monitoring tooling, created new and enhanced existing monitors for increasing coverage

Tasked with seeing to the development and deployment of integrations with Amplifon’s HSP system Acted as the sole testing resource for developing test steps and cases for all integration testing during end to end and UAT testing phases Provided EDI and SQL expertise during the scoping and creation of system requirements for the output of data from the HSP platform to downstream systems and vendors Worked with the business unit to identify system shortcomings and needed enhancements to platform functionality, prioritized development backlog items for vendor resources and provided requirements Developed process and documentation of user onboarding and termination of access to platform resources, acted as sole resource for fulfilling these needs Supported user access and use of a virtual desktop infrastructure on which the HSP system was installed and hosted Worked with client resources on the needed data outputs and the format of the files received for intake to the Amplifon claim and billing system Set up new payers within the billing framework and EDI configurations within the claim processing system Identified customer specific mapping needs within the XSLT data transformation and researched how to change transformation logic to output data to client spec Developed automated system for converting incoming payer member data to a file structure easily imported into HSP Designed and oversaw vendor implementation of alerting mechanism to automatically inform critical users when system processes did not run as scheduled, or completed with errors

• Acted as the sole technical resource on projects involving new implementations, version upgrades, server migrations, and integration projects between medical record systems• Installed and configured the ViSi Mobile Vitals Monitoring System server software and Mirth Interface Engine• Configured and validated integration components for HL7 and OpenAPI connections between the ViSi System and the facilities main medical record retention systems• Supported and advised the standing up of new virtual Linus SUSE SLE servers for hosting the ViSi System• Provided recommendations for workflow designs to utilize new software integration for record keeping, and revenue cycle management needs• Educated technical and support departments on the function and use of the application by clinical users• Configured SUSE SLE installations with the Java and SecureLink software frameworks• Worked through a SecureLink framework issue that broke remote connections to 50% of installation bases, and deployed a manual correction to bring those servers back online• Acted as first level technical support and resolved trouble calls related to the server software• Researched and used appropriate Postgresql queries to pull and manipulate database data• Output database data for review and to transfer between server environments and general system support• Provided server administration support to customer sites related to Linux server environments• Documented in JIRA system and advised development team regarding priority enhancements and changes desired by customers• Set up self-contained training kit systems for use in customer environments• Updated all existing implementation systems and devices for use with new system release• Built new systems running in an unsupported operating system for training and regulatory review needs• Revised and developed new documentation for new system capabilities and updates to system specification and performance

• Acted as the sole technical resource on projects involving new implementations, version upgrades, and integration projects between medical record systems• Configured and resolved issues related to HL7 system integration with electronic medical record and billing systems• Provided guidance on workflow designs utilizing new software integration for record keeping, and revenue cycle management needs• Facilitated discussions across departments in software use and integration in clinical and billing operations• Advised and resolved issues with client deployments of physical and virtual server environments• Installed and configured the Paceart Optima software and integration suite• Installed and configured IIS page hosting services in application server environments• Connected and troubleshot connections with SQL database hosting instances and IIS application services• Researched, worked alongside with DBA’s, and ran SQL scripts to diagnose and resolve database errors• Built, configured, and tested HL7 interfaces integrating both inbound (ADT, SIU) and outbound (ORU) connections between various EMR’s (Epic, Meditech, NextGen, Allscripts, Cerner, etc.) and device data repository software• Modified HL7 connections to supply additional information desired by downstream systems• Supported customer support team with background knowledge to client systems and acted as HL7 expert• Acted as the technical services owner in the software update development projects and sole resource for implementation activities occurring after hours• Led implementation and support team efforts in stress testing of future software releases and supplied bug information to the development team• Helped develop and complete QA documentation related to the updates to application software, as would fit into the regulatory and FDA compliance departments established standards• Partnered with and assisted sales team with questions coming from potential sales and follow up customer questions

• Managed and implemented projects involving new contracts, upgrades, content management services, and the implementation of additional software functionality• Advised clients on workflow and methods by which to utilize software capability• Discussed and recommended how best to use the software’s integrated coding engine within the revenue cycle of each organization• Installed and investigated issues with pathology lab HL7 interfaces with various pathology labs nationwide• Managed the implementation of HL-7 interface modifications with various EMR’s in use by clients• Assisted with the development of new technological solutions promoting efficiency within company projects and communication across the organization• Assisted in documentation of assorted tools and web portals for training purposes• Developed policy and process of the procurement of hardware needed for internal implementation purposes• Managed relationships with the hardware vendors utilized by company resources• Worked with project teams varying between 5 and 50 individuals from corporations ranging from multiple location medical centers to single room ambulatory surgical centers• On a daily basis communicated with individuals within front line clinical procedure areas, revenue cycle, medical records, and information technology and infrastructure management• Tasked with the forecast of services revenue ranging from weeks to months, and the triggering of invoices of provided service line items

• Advisory board member responsible for the selection and implementation of a new electronic practice management system• Managed the application's use and integrations upon being put into productive use• Trained over 100 front line staff on the proper registration of new patient accounts, collections of time of service payments, and overall use of the new practice management system• Created reference documents and provided training to staff regarding the identification and handling of patient insurance information• Analyzed key processes within the revenue cycle and developed best practice procedures to improve efficiency• Developed library of policies and procedures for business office processes• Assisted Finance department in developing processes that would meet reporting needs and maintain proper financial controls; assisted with corrections of issues of noncompliance• Developed electronic solutions utilizing the company intranet to address communication needs between departments• Chaired the change control committee reviewing various requests related to the new pm system and facilitated actions to be taken on implementing any approved changes

• Supervised over twenty direct reports, charged with corrections and processing of all insurance claims from over 500 clinics in 32 states• Coordinated staffing needs with temporary staffing agencies and provided comprehensive training and orientation to new temporary and permanent staff• Played a role in the fine-tuning and implementation of a new billing system, AthenaHealth, and acted as a super user for the implementation and ongoing support• Analyzed claim rejection reports and addressed system issues via committees and help develop IT solutions• Prioritized employee workloads to capture the maximum amount of outstanding revenue possible• Represented the Finance department and raised concerns at inter departmental meetings• Established electronic billing connections with several claims clearinghouses and insurance payers• Developed and analyzed reports identifying reimbursement errors made by insurance payers