Kushal Shah Email & Phone Number

Pune, Mh, In

India

Pune, Maharashtra, India

Kuala Lumpur, Malaysia

- Serving as a Technical Lead and Directing all Technical Sales Activities for customers or partners in assigned accounts. Aligning technical resources to support customer engagement.- Supporting the Channel/ Business Partner Organization for their target accounts by creating proposals and assisting them in presentations/ demos.- Delivering demos, trials, proofs-of-concepts and post-sales diagnostic support and also responsible for creating the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered to customers.- Acting as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements are considered and escalated internally.- Maintaining deep technical expertise across the Customer Experience, Unified Communications and Cloud offerings of Avaya in the market.

Pune, Maharashtra, India

- Worked as a Sales Support Engineer in the Global ATAC Presales Design Team. Worked in a subset of the team supporting the EMEA and APAC geographies.- Provided support on solution design and consultation, creation of Sales Quotations using A1S/ASD/SAP, supporting RFP/RFI responses along with other related sales support activities within the established Service Level Objectives.- Understanding how Avaya’s Solutions/Services could be positioned and meet customer business needs, and demonstrate our Solutions, to deliver a winning customer experience.- Enabling and training Sales Engineers/Business Partners on Avaya Solutions in various geographies.

Mumbai Area, India

- Worked as an Internal Presales resource in the Global Presales team within the company.- Supported the customer facing external presales team as a back end resource and assisted them with the creation of BoM’s, Scopes of Work for installations and managed services.- Assisted the Account Management team to resolve technical queries of customers.- Primarily work to create collateral on Cisco (Data, UC and CC) and Juniper.

Mumbai Area, India

- Responsible for designing, describing, and managing the solution engineering and introducing overall technical vision in relation to specific business problems.- Day to Day activities included identifying the best among all possible solutions to solve existing business problems Describing the structure and other aspects of the solution to project stakeholders, defining solution requirements and providing specification according to which solution is delivered.- Primarily worked on Avaya (UC and CC), Juniper, Polycom, Cisco, HP and Extreme products to create solutions for customers.

Master Of Technology - Mtech, Computer Software Engineering

Bachelor Of Engineering (Beng), Electronics And Telecommunications Engineering, First Class