Chris Cornwell Email & Phone Number

United States

• Achieved budget targets by implementing expense controls, reducing costs, and closely monitoring employee performance. • Documented and accurately logged working hours and rest periods, ensuring compliance with labor regulations and reducing payroll errors by 10%. • Delivered consistent service, increasing customer base through targeted marketing and exceptional customer service. • Controlled day-to-day operations, optimized employee schedules to improve productivity, and managed a team of 15 employees.

Austin, Texas, United States

- Guided users through step-by-step solutions following pre-determined scripts and technicaltroubleshooting procedures.- Diagnosed and resolved technical hardware and software issues.- Met performance targets by guiding calls with excellent communication skills and decisiveapproach.- Concurred with staff to address and resolve complex issues.- Resolved most calls with first contact and escalated remaining calls to appropriate personnel forswift handling.- Identified and resolved issues using software and hardware.- Participated in training and workshops to enhance skills and acquire resourceful tools.- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.- Guided calls using excellent communication skills and decisive approach.- Guided users with troubleshooting using diagnostic tools.- Monitored live chat support queues while providing real-time assistance to clients.- Collaborated with cross-functional teams to improve product performance and usability.- Conducted regular follow-ups with customers to ensure issue resolution and satisfaction.- Delivered exceptional customer service by actively listening to concerns and addressing thempromptly.- Trained new Technical Support Representatives on company policies, procedures, and tools.