Chris Cucinelli Email & Phone Number

Tampa, Fl

• More than 12 years of IT experience in the areas of Routing/Switching, Voice, Video and desktop support, installation, upgrade and maintenance. • Excellent working knowledge of 3rd party reporting applications including Taske Contact, ISI Infortel, Cisco Historical Reports and Knoahsoft Harmony call recording software.• Eight plus years managing a Cisco UC environment including Call Manager, Unity Connection voice mail, Cisco Emergency Responder and Unified Contact Center Express.• Configure, troubleshoot and replace Cisco routers, switches and wireless access points as needed.• Use Cisco Real Time Monitoring Tool, Solar Winds/Orion, ICMP and various CLI debug commands to troubleshoot and repair network and server related issues.• Provide both high and low level Visio network diagrams to Customers and Management.• Support and maintain 3,500 customer UC environment including MACs (moves, adds, changes) and all system updates/upgrades.• Supports 200 call center agents hardware, software and 3rd party applications.• Maintain connectivity b/w Call Mgr. and VoIP gateways via SIP, MGCP and SCCP.