Chris Davis Email & Phone Number

Canton, Ga, Us

Greater Atlanta Area

∙Met monthly service and installation goals as set forth by the company (2004-2013)∙Selected to be a part of employee satisfaction committee to enhance employee involvement and enhance job performance (2011)∙Selected to be part of a team responsible for creating a tech level program based on NCTI courses as well as field testing. (2007)∙Created a training class for new hire technicians (2005)∙Lead a team of 14 employees to meet all customers’ needs to include troubleshooting and installing phone services, high-speed internet service, and cable television service ∙Handle all customers concerns and follow up until customer satisfaction is 100%∙Successfully interview and hire new team members as necessary∙Part of a successful team to convert installs from contract labor to in house labor∙Responsible for the training/oversight of 20 new employees during conversion from contract to in house labor ∙Responsible for annual performance evaluations of my employees∙Supervised commercial installation and service departments∙Supervised underground installation department – oversaw conversion of underground installation from contract labor to in house labor

∙Daily maintenance of the network∙Ran daily trouble calls concerning performance problems with the network∙Performed a variety of duties; from power supply maintenance, splicing cable, repairing outages to assisting with fiber splicing∙Responsible for the upkeep of a hub site∙Tracked and repaired ingress∙Performed CLI ride out and repair ∙Performed FCC proofs∙Part of a 24/7 on call rotation - work night maintenance duty when necessary to take down part of the network for repairs

∙Used auto CAD software to detail beams and columns for office buildings and warehouses in major cities∙Read architect blueprints to design the beams for the building project in order to best suggest to the builder how to build their desired product

I was responsible for installing cable services as well as maintaining the integrity of our system through troubleshooting problems and performing preventative maintenance.

∙Install customer’s services∙Bury drops, locate underground cable, handle customer orders ∙Run service calls and maintain the network ∙Splice cable, balancing amplifiers and being part of the on-call rotation ∙Assisted with the construction of aerial cable∙Handled emergency calls to ensure 100% customer satisfaction

Education record

Education record

Jones NCTI: Installer course Installer Tech course IP/Voice Service Tech course Troubleshooting Advanced Services System Tech course Fiber.