Chris Del Vecchio Email & Phone Number

• Logging support incidents on Instem software (Provantis)• Reporting to customers on progress and resolution • Responding to support incidents via phone / email / or via other methods of communication• Providing sound advice and assistance in relation to Instem products and services• Raising and handling of faults as appropriate• Reproduction of reported problems and documentation• Consistent communication with customers regarding the state of their support ticket• Contribute to business process improvement initiatives• Advanced problem solving and troubleshooting

Paramus, New Jersey

• Providing support to users of SantaCruz, a software developed by GroundWidgets• Supporting Windows related issues, network configuration and security, hardware maintenance• Conducting QA and regression testing for Windows, macOS, iOS, and Android based applications• Updating servers, including running SQL queries for table sorting and editing• Implementing on-site and remote software configuration, rollout, and training• Providing disaster recovery assistance for network and data-based attacks including encryption viruses, Trojan attacks, malware, and ransom hacking• Recommended using Microsoft Teams with Freshdesk increasing company productivity.• Analyze application data to assess performance and uncover problems. • Work in team environment to complete all testing activities according to schedule. • Coordinate resolutions with development team and project managers. • Conducted user regression and other tests on products and components. • Define and implement initiatives to increase client satisfaction• Identify customers training needs or consultancy opportunities to improve their processes• Ability to understand and document customer business and technical support incidents• Maintained Web portals and backend configurations Via Script and IIS configurations • Supported Citrix XenApp & XenDesktop for remote users• Applied Patches and upgrade for servers and users after installed and upgrades • Performed Android and IOS apps setup to tie in with system share environment • Managed email SMTP setting and configuration for our clients & users • LAN & VPN/Remote Connectivity, TCP/IP support for level 1 to 3 issues. • Provide technical support for 200+ users and ensure proper maintenance of workstations, printers, and peripherals.

Fairfield, Nj

• Expertise in Audio-Visual/Multimedia products and Educational Sales• Manage an extensive list of clients (Government, school districts, and universities) • Generate and create bid/quotations for potential clientele through various means• Worked extensively with several different computer/sales programs• Provided with technical assistance for co-workers• Displayed strong interpersonal skills with customers and co-workers• Engaged in customer service live support chat• Solid understanding of placing bids for both private and public sector projects• Documented and reviewed bid dates and final outcomes of each bid proposal• Maintained contact with clients through every phrase of the bid process• Met strict deadlines and cutoffs • Organized and managed booking records, clientele files, and order history• Created extensive sales reports for various purchasing entities

Metuchen, Nj

• Demonstrated strong interpersonal skills on phone with clients to address insurance needs• Assessed potential client needs for the most comprehensive insurance coverage• Maintained office filing and storage systems

Carlstadt

• Assisted in video production including: editing, film crew, camera work, and lighting• Managed social media accounts (Facebook, Twitter) of the company

Bachelor'S Degree, Communication Arts

Education record