Chris Dellow Email & Phone Number

Home Based

Newcastle

Not currently taking on any work

Derby, Hertford, Lincolnshire, Newcastle, Stevenage

• My time at Serco was in the capacity of a CRM consultant working on the eServices team/platform driving efficiencies using cutting edge technology. I worked on the platform from infancy to maturity designing and.
• A blue badge bolt on allowing agents to manage an application from start to finish within the CRM whether an online or paper application using an integration to the national blue badge system. Built reporting suite to.
• Collaboratively developed, with third party suppliers, a payment module capable of plugging into the CRM system for a range of different services allowing the old systems to be decommissioned and enabling a.
• Configured an online self service platform capable of registering citizens, logging in/out, showing previous case/enquiry history, managing personal details (updating CRM records in real-time) and submitting service.
• Built a set of dynamic reusable webforms for use on self service platform allowing core functions to be repeated and built with ease whilst maintaining consistency e.g. searching for a street or address record.
• Redesigned and developed the driver training system to enable self serving with true end to end integration to NDORS (National Driver Offender Retraining Scheme) to remove the need for double entry and reduce call.

Customer Service Centre

Was a key technical resource in the successful implementation of Lagan CRM into a the customer service center with many local offices for a nationwide company.The system was heavily integrated with back office system ‘Capita Housing’ using BizTalk and custom web services and included other integrations for telephony, SMS and Document Management including.

Gateshead

I supported the implementation of a help desk solution built on a separate Lagan environment. After implementation I was responsible for capturing all incidents, service requests, report requests and change requests that arose from the customer service centre and other key stakeholders.I initially acted as first and second line support, escalating anything.

Gateshead - Team Valley