Chris Diamond Email & Phone Number

Washington, District Of Columbia, United States

Washington Dc-Baltimore Area

Washington, District Of Columbia, United States

Manage a multi-unit portfolio of storage locations to drive operational excellence and remarkable customer experiences throughout my team of property managers and staff. Developing an effective team to drive sales and maintain brand standards is key in this senior leadership role.• Identify, research, and execute strategy around renting and collecting across 12 properties• Enable properties to operate at optimum labor cost while driving occupancy and operational excellence. • Responsible for driving company leading performance across rental activity and occupancy for my region

Washington D.C. Metro Area

Promoted from General Manager in 2019; Responsible for all repair in 29 store market with more than 20 direct reports. Lead repair in home experience from the store presentation, the agent in home presentation, and the all around customer experience. Identify, research, and execute strategy around efficient agent utilization, in home solutions, customer net promoter score. Enable the repair business to operate at optimum labor cost while driving in-home sales. • Accomplished retail leader having ascended from front line assignments to General Manager and Field Leader• Created immediate impact for in-home agent performance in revenue and client satisfaction scores• Highly recognized people leader with company leading employee engagement scores over multiple years and exemplary retention metrics• Savvy operational and profit leader delivering profit gains over 17 consecutive quarters and historic shrink performance inside of challenged environments• Mastered employee productivity culture with Market leading employee performance in revenue• Recognized as prolific developer of talent resulting in extensive career acceleration for the team

Charged with driving attendance for top NHL franchise Dallas Stars through corporate client acquisition and luxury suite sales. Responsible for representing professional sports franchise with greater Dallas metropolitan area through networking, lead generation, and customizing event planning. Gained valuable experience in executive presentations, direct business sales, and generating support for the Dallas Stars brand. • Averaged $70K per month in revenue generated for ticket and suite sales resulting in receiving accolades from sales leadership• Mentored new account executives in order to help them adapt to professional sports sales environment• Selected to ensure client satisfaction during all games and corporate team building events to develop major account opportunities• New ownership restructured leading to job elimination and motivation to seek new opportunities