Chris Doe Email & Phone Number

Worplesdon, England, United Kingdom

Woking, England, United Kingdom

Farnborough, England, United Kingdom

- As part of an Agile Scrum team successful delivery of complex and time-sensitive projects.- Valuable input in the regular Scrum meetings.- Editing SQL tables (test environment) and crafting queries across multiple databases to verify correctness of data from various feeds, check that validation and consolidation rules are being correctly applied.- Using Excel to analyse data and ensure that the client facing reporting tools correctly reflect the data in the databases.- Business Analysis – undertaking research and producing concise documentation for upcoming work to help toward putting myself and the team in the best position to succeed. Where necessary working with stakeholders to establish better or more realistic deliverables.- Manual web application testing across multiple products and browsers including penetration testing.- Creating test plans, writing test cases, assembling regression packs and exploratory testing. Smoke testing after each deployment to establish success.- Using MTM (Microsoft Test Manager) to create tests then record and analyse the test results each sprint.- Using TFS to review, update and create, where required, PBIs and Bugs to ensure a consistent velocity maintained and deliverables are met.

Farnborough, England, United Kingdom

- Shared responsibility for reporting and analysis of travel data for a major financial services client reporting on – savings opportunities, sustainability, compliancy, performance against KPIs. Monthly meetings with the client and a hand in producing quarterly strategic business review presented to the client.- Responsible for all standard and bespoke reports for a portfolio of small and medium sized clients. Dealing with requests from Business Managers and clients direct.- Constructing bespoke reports for other clients to increase revenues for the business.- Identifying and researching potential areas of growth within travel and pro-actively creating new reports or infographics in attempt to create additional revenues for the business.

Farnborough, England, United Kingdom

- Assisting with all elements of management for a team of over 20 split over two office locations.- Directly responsible for the Nordic and Swiss refund teams (of 5 and 2 respectively), point of contact for the management teams based in those locations.- Responsible for meeting daily, weekly and monthly deadlines ensuring that the department continually contributed high revenues to the business.- Producing a monthly report on revenues gained from the departments activities that was passed on to the Senior Management Team.

Farnborough, England, United Kingdom

• Directly responsible for the Nordic refund team (of 5) and the point of contact for the management teams based in those locations.• Motivating, mentoring, training and developing the team members. Conducting performance reviews.• Writing procedures for new processes, reviewing and updating existing procedures.• Responsible for disputing any penalty charges incorrectly applied with airlines.

Farnborough, England, United Kingdom

• Calculating and processing high volumes of refunds on Air tickets in Galileo, Amadeus and Sabre.