Chris Dolan Email & Phone Number

Manchester, United Kingdom

Chester, United Kingdom

• Budget Manager for the Credit Risk department, accountable for the accurate and timely preparation of the divisional £21MM budget
• Liaise with line of business SME’s and Finance, and manage upwards to influence the decision making of the senior leadership team
• Complete month-end variance analysis for senior leadership team, providing insightful commentary and proactively investigate root cause to reduce future variances
• Provision of financial information to support business cases for new initiatives
• Engage with procurement team to ensure all department contracts have appropriate commercials, creating complex Excel model development when required
• Manage all aspects of headcount, including headcount forecast, salary forecasts, recruitment and space planning for ~150 FTE’s across the divisionMain Achievements

Chester, United Kingdom

• Provision of financial and FTE information to senior leadership team
• Project lead in managing allocation of divisional budget across all areas following re-org, ensuring fair and consistent methodology and engaging with all stakeholders throughout
• Enhance FTE reporting to improve relevancy and accuracyMain Achievements
• Completed overhaul of Activity Based Costing process including geographical view by person, by activity
• Implemented new vendor invoice reporting to a more efficient process with increased accuracy, whilst incorporating a validation process into the final solution
• Created bespoke monthly budget and headcount reporting pack for department heads

Chester, United Kingdom

• Production of MI covering all areas of the Underwriting department, including, but not limited to capacity plans, incentive management, headcount and performance dashboards
• Business partner to Senior Management to enable sound business decisions to be made
• Management of 6 Direct ReportsMain Achievements
• Project Lead in implementing the prototype peer vs. peer incentive plan in the bank, resulting in an increase in average output per person, a reduction in overall variation of results and adherence to the incentive.
• Implemented Reporting and Forecasting Centre of Excellence philosophy across all products and geographies (UK, Ireland and Spain)
• Implemented variance analysis across all metrics of capacity planning, producing reporting pack to management highlighting Actual vs. Plan by working day 2

Chester, United Kingdom

• Production of daily, weekly and monthly reports
• Production of monthly incentive calculations for > 100 people across 4 incentive plansMain Achievements
• Implemented people database using MS Access to centralise information to improve and standardise availability of management information
• Implemented first capacity plans to both the Underwriting and Fraud departments

Chester, United Kingdom

• Reviewing the work of a team of credit analysts and mentoring to improve results.
• Tracked results of Quality Analyst team and provided trend analysis to management.

Chester, United Kingdom

• High performing underwriter consistently achieving >130% to target for productivity whilst still maintaining quality, which led to subsequent promotion to Quality Analyst.
• Reviewing new credit card applications and assessing credit limits on existing customers.