Chris Dooly Email and Phone Number

• Design, build and maintain an engaging tutoring & mentoring porgram, leveraging gamification to increase incentive• Moderate a private Discord server for members, manage discussions, and ensure user topics follow community guidelines• Create content for weekly online Dungeons & Dragons games and one-on-one writing sessions• Write engaging copy for online, email, and social • Manage all aspects of operations; billing, marketing, scheduling, content, services, and customer support

• Contribute monthly written content to print and digital formats; articles, interviews, community research, local top-picks• Coordinated community events across the D.C. Metro area; managed booths and engaged with community members at events

• Develop and lead profitable programs with a focus on strategy and acquisition• Moderate communication between counselors and/or students in pre and post-game discussions• Design course curriculum and create weekly content for online Dungeons & Dragons • Manage day-to-day online afterschool & summer offerings, handling communications with parents through phone, email, and in-person • Write copy for programs on web, email, flyers, and external marketing sources• Provide support and troubleshoot customer concerns regarding billing, registration, and programming• Manage teams of 5-10 members at a time, varying day-to-day• Project manage retention and acquisition campaigns and other marketing initiatives• Onboard new families and partners, support community building, oversee affiliates and advertisingPre-pandemic: • FoH manager for new DUMBO branch; Coordinated partnerships and community events; Designed external marketing initiatives for the promotion of programs, led acquisition, and assisted in online registrations

• Led partnership initiatives involving product giveaways and product research• Moderated a proprietary, members-only community app, resolving technical issues, product-related inquiries and posting positive encouragement to facilitate community growth and discussion• Wrote and curated weekly content published in community emails and the company newsletter• Led member support via email and social media; troubleshooting technical issues, resolving defects, filing feature requests and inquiries related to accounts and billing

• Delivered full-suite of support for customers via live chat and email• Worked with Product and Design teams to identify and troubleshoot bugs• Tracked platform issues, product releases, and other relevant KPIs

• Provided thoughtful customer service via phone and email• Wrote and edited copy for support, web help guides, product and marketing initiatives• Aided solutions in numerous areas; Product, Shipping, Marketing, and Content

• Organized theatre intensives and productions for Elementary, Middle, and High School students• Led workshops ranging from Voice & Speech to Improv• Responsible for communications between the organization and parents