Driving delivery of operational strategy for Visa Direct Account & Wallet products by building and governing network change and performance portfolio. Consolidated multiple change delivery teams under a single operating model including revised network readiness framework in alignment with Visa Direct Product & Sales teams to ensure faster and smoother client onboarding to new products & features.

Led operational improvement for Visa Direct Account & Wallet products through design and use of KPIs to drive efficiency and control enhancements whilst in turn ensuring an improved client experience. - Implemented new operating models for Problem Management & Continuous Improvement, delivering faster and structured change management with Risk & Regulatory Compliance alignment.- Delivered 47% to 87% increase in payment ‘no touch processing’ including framework for delivering ongoing… Show more Led operational improvement for Visa Direct Account & Wallet products through design and use of KPIs to drive efficiency and control enhancements whilst in turn ensuring an improved client experience. - Implemented new operating models for Problem Management & Continuous Improvement, delivering faster and structured change management with Risk & Regulatory Compliance alignment.- Delivered 47% to 87% increase in payment ‘no touch processing’ including framework for delivering ongoing improvement beyond 90% - Introduced robotic process automation for ancillary services, including 95% reduction in time to generate client documentation and client qualification consolidated workflow.- Initiated improvements across client & network implementation through roll out of BI Dashboards and Capacity Modelling insights to impact assess new / existing client growth; highlighting service risk across Payment Ops, Service Management, Reconciliations, Compliance, Treasury and Implementation. Show less

Build out of new business planning capability supporting FTE management and process / product optimisation through delivery of granular insights for the purpose of scaling a recently acquired entity. Drove strategic direction and product development of internal application utilising scalable python based solution for calculating FTE requirements to ensure business decision making is supported by data driven insights (both capacity and operational performance).

Demonstrated key successes in production of strategic 3 year plan for client & product onboarding and KYC refresh, delivering optimisation and automation for the purpose of efficiency, client experience and a robust control environment. Regularly deployed to deliver short- medium term outcomes across the service, such as:• Establishment or development of service performance dashboards, driving commercial decisions across wholesale onboarding and client maintenance for an audience… Show more Demonstrated key successes in production of strategic 3 year plan for client & product onboarding and KYC refresh, delivering optimisation and automation for the purpose of efficiency, client experience and a robust control environment. Regularly deployed to deliver short- medium term outcomes across the service, such as:• Establishment or development of service performance dashboards, driving commercial decisions across wholesale onboarding and client maintenance for an audience including the CIB Management Team / Barclays Bank PLC ExCo.• Demand & Capacity planning, demonstrating key data analysis skills by building forecasting models, tying back to 3 year plan efficiency gains to forecast unit cost reduction. Show less

Business Migrations PMO - ensuring a seamless experience for Barclays and its clients to ensure continued service for thousands of European domiciled clients as the UK prepared to leave the EU. Responsible for implementing and supporting an effective governance structure to ensure successful delivery of Barclays European strategy; further supported by maintaining a key role in reporting of data metrics to senior management and regulatory bodies to allow for continued confidence despite a… Show more Business Migrations PMO - ensuring a seamless experience for Barclays and its clients to ensure continued service for thousands of European domiciled clients as the UK prepared to leave the EU. Responsible for implementing and supporting an effective governance structure to ensure successful delivery of Barclays European strategy; further supported by maintaining a key role in reporting of data metrics to senior management and regulatory bodies to allow for continued confidence despite a complex and dynamic political landscape. Show less

Supported the Programme Director with the management of PMO processes and facilitation of governance spanning four TOM workstreams and supporting projects in the deliverance of diverging Corporate and Business Banking. In addition to this worked with central SRP team to ensure relevant escalation of RAID items, accurate/timely reporting, and budget/resource management.

9 week intensive training course through theory and practical application of E2E change management and business analyst role. Developed key skills in stakeholder management and requirements tracking to process improvement through varying delivery methods such as agile, waterfall and Lean. Completed certifications in PRINCE2 & BCS Business Analysis