Christopher Dunaway Email & Phone Number

San Francisco, California, Us

Expanded Client Base: Increased WalkMe’s customer portfolio by conducting in-depth research and targeting prospective accounts, successfully generating net-new selling opportunities. Streamlined AI Sourcing: Developed a process using JASPER AI to find specific projects for accounts to prospect into high target leads with high buying potential.Maximized Cross-Selling Potential: Strengthened existing customer relationships by identifying and driving cross-selling opportunities, contributing to additional revenue growth. Strategic Account Planning: Designed and executed detailed engagement plans for targeted accounts, opening valuable discussions with prospects and enhancing conversion rates. Enhanced Lead Engagement: Maintained active engagement with leads, consistently exceeding SLAs for follow-up, and leveraging innovative communication strategies to boost customer interest in WalkMe products. High-Level Pipeline Development: Conducted senior-level conversations with executives, qualifying opportunities, and building a robust pipeline that consistently delivered high-quality leads to Account Executive teams. Brand Advocacy and Awareness: Effectively evangelized the WalkMe brand and Digital Adoption model, increasing market awareness and strengthening WalkMe’s positioning as a leader in the industry.Set records back to back for most meetings booked for a BDR organization wide that included a 95 percent show rate, which in turn 5xed the pipeline for AE’s I supported.

San Francisco, California, Us

Awarded BDR of the Quarter for exceptional performance and contributions to the sales team. Recognized as the leader in dials and emails, demonstrating outstanding commitment to outreach and communication. Achieved 135% to quota year over year, consistently surpassing sales targets and delivering significant revenue growth.Successfully utilized CRM software to streamline workflows and maintain a comprehensive database of customer interactions, improving follow-up efficiency. Consistently interpreted sales data to uncover actionable insights, driving strategic decisions that improved revenue outcomes. Leveraged advanced negotiation tactics to enhance client relationships and facilitate higher closing rates on sales opportunities.

San Francisco, California, Us

Collaborated with the sales team by scheduling high-value demos with qualified leads, consistently meeting or exceeding monthly lead generation and engagement quotas. Maintained and enhanced CRM processes, leading to more efficient lead tracking and accurate data management, resulting in improved team productivity and lead conversion rates.Conducted comprehensive market research to identify emerging trends and potential areas for lead generation, enhancing strategic planning and targeting.Implemented feedback loops with clients to refine outreach methods and tailor communications more effectively, resulting in increased engagement and conversion rates.Developed and facilitated training sessions for new team members on effective use of CRM tools, improving utilization and data integrity.Spearheaded a cross-departmental initiative to integrate marketing insights into the prospecting process, fostering a more cohesive strategy and broader reach.Monitored industry developments and competitor strategies to maintain a competitive edge, driving innovation in lead generation techniques and maintaining market relevance.

Durham, Us

Serve as the main point of contact, addressing customer inquiries and establishing trust through market insights and dealership information.Collaborate closely with the sales team to follow up with new and existing customers, ensuring strong communication and seamless processes.Efficiently utilize appraisal software and CRM systems to confirm appraisal amounts, maintain accurate customer data, and schedule vehicle appointments.Demonstrated consistent record-breaking success by acquiring the most cars for four consecutive months.Possess excellent communication skills, a detail-oriented mindset, and proficiency with internet and computer systems.Thrive in a team-oriented, process-driven environment that promotes personal growth, professional development, and commitment to work-life balance.

Wilson, North Carolina, Us

Spearheaded enterprise-level solutions for diverse clients, boosting revenue by identifying growth opportunities. Led training initiatives aimed at enhancing team skills and ensuring seamless onboarding processes.

Wilson, North Carolina, Us

San Jose, California, Us

Focused on federal contracts within the VA, leveraging expertise gained during USAF service. Delivered comprehensive solutions that consolidated secondary storage silos, improving operational efficiency for federal clients. Consistently exceeded activity metrics with an average of 70 outbound calls and 130 emails per day, resulting in a 20% increase in qualified meetings within the first quarter. Developed and executed a new prospecting strategy that boosted response rates by 25% year-over-year. Leveraged Salesforce, ZoomInfo, and DiscoverOrg to identify and qualify an average of 20 new leads per week, surpassing the target of 15 leads weekly. My main focus is with Federal Contracts specifically with the Air Force. This is a perfect fit for me after serving in the USAF from 1995-1999.

Fort Lauderdale, Fl, Us

• Exceeded quarterly sales targets by 20% through a consultative approach, driving revenue growth.• Developed successful sales strategy, increasing inbound leads by 30% and improving sales pipeline quality.• Managed high-value pipelines, leading to a 25% increase in customer retention and expansion opportunities.

Charlotte, Nc, Us

• Sourced appointments either through word of mouth or leads that were generated internally to ensure that at a minimum two appointments a day were generated. Recognized for consistently hitting goals along with a high 90% rating concerning daily work plan completion. • Within a two month period of work starting was added to the internet sales team, which opened up tips that were based on search engine optimization internally, which allowed for more appointment setting opportunities and hot leads. • Cold called on a daily basis with the 25% rule in mind, for every four you call two will show for appointments and from those two one will buy. • Monthly quotas for cars out the door were meet consistently through various methods, either cold calling or social media outlets reaching out to people in order to generate information to be followed up with. . • Fully trained and vested with Chrysler Sales, which included an intense study on all aspects of sales along with dealer specific training.

Hanover, Md, Us

• As TekSystems Project Manager worked with Century Link to deliver inventory guidelines and control to Area Managers in order to ensure that over $120,000 worth of inventory was accounted for at all times which included HST 3000’s and Lenovo Computers that streamlined and guided Area Managers needs to be able to locate and reallocate precious resources in a timely manner, resulting in reduced time lost for inventory• As Project Manager communicated with Technicians on a daily basis to ensure that any and all equipment was working as advertised and if needed replacing inventory to speed up any downtime that might be associated with broken equipment, communicated with Micro Lease our lead inventory provider for replacements and rapidly resupplied technicians with equipment to reduce downtime and allow for tickets to be closed in a timely manner.• Ensured that all technicians were up to date with security requirements as defined with an agreement from TekSystems and Century Link through educating technicians on the manner in which to log on to a secure web site, by guiding them through the training certifications and providing study guides for technicians to be properly certified with security methods prescribed from job requirements.• Ramped up employment time cards turnover time by increasing communication with technicians and Area Managers by managing a spreadsheet that tracked time cards coming in and when they were sent out to managers for approval, thus increasing the amount of time that Customer Service Associates had to input time cards for corporate and in turn reducing mistakes on both sides. • Audited all Employee folders to ensure Quality Assurance as prescribed were being meet, and in doing so found a mistake ratio of 9:1 with correct folders and ones that were missing on standards

• Orchestrated an agreement between La Volta Italiano Restaurant and HGTV’s House Hunters television show for the “Final Decision” venue• Created Facebook “Check-In” through Four-Square for La Volta Italiano Restaurant• Maintained social media pages for La Volta Italiano Restaurant to drive new and repeat business• Assisted client (Rachel Abernathy Schaaf) in securing sponsorship for a promotional event at Dapper Style House• Consulted Dare to Live on local vendors, sponsors, and meeting space

Intern with concentration on communications and development. I assist with social media concepts such as Facebook along with researching different means of fund raising.

Raleigh, Nc, Us

• Coordinated with other Case Managers to determine eligibility for housing programs that would assist potentially homeless individuals in managing monetary difficulties that were the result of mental health barriers, to ensure that housing was maintained and in turn preventing the need for homeless services.• Created resource management guides for consumers to peruse that would support them in activities such as family management, health care procurement, and job creation as a means of avoiding homelessness.• Provided case management on a daily basis for clients in compliance with Federal and State Guidelines.• Generated a report each month that accounted for the number of visits per month from clients, the number of phone calls sent and received from clients, the number of home visits completed, that was utilize to ensure financial accountability and reporting to Board of Directors. • Produced timely monetary assistance for clients that were part of the Standards and Practices of Triangle Family Services to maintain safe living arrangements, which included generating checks that would be either paid directly to the Landlord and/or General services such as Progress Energy. • Fashioned Case Notes on each interaction with clients that were reviewed for audits that included time, place, reason for visit, time and place for follow up visit and any actions that were required to make sure that clients were in a safe living environment.• Assisted with record keeping auditing year old files and organizing them in a manner which fit into protocols as directed by State as well Federal Guidelines. • Attended fairs for the homeless in Wake County that allowed for awareness of programs that were available either to assist them in avoiding homelessness or if they were homeless already to find methods of getting them into housing

Raleigh, Nc, Us

• Partnered with Housing First and Permanent Housing Support Programs for outreach of Homeless Individuals that were also mentally ill to connect them with services that would in turn work towards ending homelessness• Provided Flexible consumer directed and recovery oriented services to meet consumers where they were in recovery through time proven methodology by engaging consumers and assisting them in getting in front of a Psychiatrist and Doctor in an effort to break the hold of mental illness on consumer• Improved Access to Benefits especially through SSI/SSDI Outreach, Advocacy and Recovery better known by the pseudonym of SOAR that would identify the mental health issues that were contributing to destitute living situations• Employing consumers or supporting consumer run programs by connecting clients to Club House programs that were responsible for teaching job procurement and management skills, in order to lead to self sufficiency.• Partnered with Medical Providers, including Health Care for the Homeless and Community Health Centers to integrate Mental Health and Medical Services which included setting up medical appointments for clients while in the field.• Synchronized with other agencies such as Lost Sheep Ministries and With Love from Jesus to located and determine what services were best for potential clients, including going to service projects that were created by these agencies to better meet clients in a more comfortable setting for them whether it was a parking lot giving away food items or in a church service.• Coordinated a Time in Count Survey that would provide census like data to the Federal Government that would be used to determine fund procreation for services to continue for all homeless in Wake County. • Trekked to different homeless camps in the Wake County area to engage potential consumers in services along with providing essential basic resources such as socks and water

Raleigh, Nc, Us

Organized staff of up to six to maximize services offered by shelter. This included job placement, housing assistance, and mental health interventions. Assisted homeless men in overcoming barriers by directing them to local agencies that assisted with housing in addition to directing them to job websites such as craigslist.com and careerbuilder.com Generated a synopsis each shift that allowed for constant communication flow from first to last shift to ensure consistency in services provided.

Assisted with day to day task for consumers that included teaching skills to assist them in daily living that included interventions targeted towards specific diagnoses Maintained case load of ten or more consumers with weekly interactions to be documented within 24 hours per Medicaid requirements Provided opportunities for consumers to break out of feelings of isolation through targeted interventions such as gaining membership in a local YMCA

Morrisville, Nc, Us

Generated Person Centered Plans with Qualified Professional to assist consumers with daily living skills Provided interventions that built socialization skills, wellness education, psycho education, and work readiness skills. Developed informal and formal community networks to support consumers in overcoming barriers to stability.

Inspects, maintains, packs and adjusts aircrew flight equipment such as flight helmets, oxygen masks, parachutes, flotation devices, survival kits, helmet mounted devices, aircrew night vision and other ocular systems, anti-G garments, aircrew eye and respiratory protective equipment, chemical biological protective oxygen masks and coveralls, and other types of AFE and aircrew chemical defense systems. Repairs fabric and rubber components, including protective clothing, thermal radiation barriers, flotation equipment, and various parachutes. Evaluates problems and determines the feasibility of repair or replacement related to inspecting and repairing fabric, rubber equipment, and parachutes. Evaluates work orders for fabrication of authorized items.Installs and removes aircraft-installed AFE. Uses various types of test equipment such as altimeters, oxygen testers, leakage testers, radio testers, and other types of testers to conduct reliability testing on AFE and ACDE.Maintains inspection and accountability documentation on AFE issued to aircrews or prepositioned on aircraft.

Bs, Sociology

Bs, Sociology