Chris Easter Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

USA Staffing Operations

Alexandria, Va

I lead two specialized teams of 5 staff members and 9 contractors to deliver enterprise support for physical and virtual servers throughout Coast Guard. I direct critical incident response and service fulfillment to support 66K+ users across the enterprise mission platform. I assess IT infrastructure requirements and develop strategies for integrating latest technologies. I also recommend security and performance improvements for critical systems.Some of my key achievements and contributions:◆ Orchestrated immediate response in support of the SolarWinds national security event, enabled forensic investigations to meet aggressive DoD timeline, and identified alternate means to monitor critical IT infrastructure during the five month downtime.◆ Accelerated deployment of critical server upgrades to USCG vessels for enhancing mission capabilities and significantly reducing ticket flow that saved precious technician time. ◆ Deployed golden image for physical & virtual environments, served as Tech Rep for Electronic Health Record System, governed file & print servers, and supported 22K+ users of virtual desktop environment.◆ Instrumental role in the major overhaul of virtual desktop hardware systems at 3 major hub sites and facilitated remote workforce management during height of COVID-19 pandemic.◆ Commended by Board President for exceptional professionalism and served on OCS interview panel.◆ Empowered 7K+ CG reservists to remotely complete drills and ensured no drop in productivity during COVID-19 pandemic, working in collaboration with the Reserve Policy Division.

New Orleans, Louisiana, United States

I oversaw 175 personnel to direct implementation, maintenance, and casualty response for 200 Coast Guard IT assets across 26 states. I administered $600K budget and ensured adherence to Time Compliance Technical Orders and CG Cyber Command Task Orders. I established industry-best IT policies, cultivated continuous improvement culture, and demonstrated strong IT service delivery skills as well as commitment to community initiatives.Some of my key achievements and contributions:◆ Saved billions of dollars in lost revenue by executing contingency plan and dispatching technicians to restore Vessel Traffic Service in Morgan City and avoid 5-7 day outage, enabling the port to resume operations following Hurricane Michael.◆ Quickly established emergency communications with affected units and coordinated all disaster recovery efforts in aid of displace families after Hurricane Michael made landfall in Panama City, FL.◆ Leveraged TISCOM (Coast Guard Telecom & Information Systems Command) to support workstation and network infrastructure requests valued at $70K for ESF & Family Support Unit.◆ Delivered crucial IT support to Panama City and enabled trailer infrastructure to support 4 units.◆ Executed project for upgrading 5000+ systems to Windows 10.5 ahead of scheduled deadline.

Martinsburg, West Virginia, United States

I directed a highly skilled IT team to develop, deploy, and administer a wide range of technology solutions for optimizing operations as Information Systems Asset Line Manager & Software Development Project Manager. I executed $10M budget, supervised 35+ contractors, and supported 10K+ users. I governed 11 enterprise IT systems, including fleet logistics, asset management, mailing system, and technical information portal. I diagnosed and troubleshot various system issues, evaluated new technologies, and championed Agile methodology.Some of my key achievements and contributions:◆ Orchestrated successful transfer of $5M/yr enterprise application, delivered cloud computing services across all OSC applications, aligned efforts with DoD cyber security policy, standardized deployment of software enhancements & upgrades, and slashed annual contract support costs by $500K.◆ Acted as SME for Quality Action Team for ensuring 24/7 fixes for system outages, refined OSC processes through value stream mapping, reduced cycle time, and enhanced efficiency by 30%.◆ Governed multiple software development teams across 5 logistics systems. Migrated automated email system (CG List Server) from legacy app to a no-cost cloud-based web solution.◆ Led $2M project for upgrading Shore Asset Management application, enhanced cyber security posture, mitigated critical Windows 10 compatibility issues, and ensured system continuity for all CG shore units.◆ Oversaw $2M initiative for designing and implementing a new CG Logistics system to replace the legacy tech-document repository.◆ Directed rapid response effort to resolve outage across all mission-essential Oracle systems due to primary authorization server failure; restored service to 1M+ mariners.◆ Eliminated critical cyber threat as well as realized 100% reduction in yearly sustainment costs by finalizing all design requirements and deploying fully operational system in collaboration with diverse stakeholders.

Alexandria, Virginia, United States

I governed and supported USCG server and virtualized computer infrastructure in the IT Operations Center. I optimized network management processes, evaluated systems for upgrades, defined cyber security policies, and championed improvements in data communication networks, cloud computing, and virtual architecture.Some of my key achievements and contributions:◆ Led IT team for delivering expert computer and network management services, involving 55K+ users and 870+ servers throughout the US Coast Guard.◆ Generated $1.8M cost savings on hardware by spearheading effective deployment of virtual data centers.◆ Saved $42M in contracting costs by establishing in-house IT team for USCG Enterprise Operations Center.◆ Directed top-tier IT response and network monitoring to support classified/unclassified USCG systems.

Galveston, Texas, United States

I oversaw day-to-day IT activities involving installation of software and hardware systems to ensure high performance across mission-critical services. I delivered prompt and effective depot-level support, and led network infrastructure maintenance, upgrade, troubleshooting and repair. I delegated tasks and trained/mentored technical staff.Some of my key achievements and contributions:◆ Successfully conceptualized, designed, developed, tested, deployed, and administered IT systems in line with organizational objectives and adhering to industry standards.◆ Slashed pending support requests by 25% by pioneering an efficient ticket response process.◆ Facilitated $18M Coast Guard operations by utilizing IT project management training and skills.◆ Ensured comprehensive IT infrastructure support to 42 active units across Gulf Coast Region.