Chris Ebejer Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- Reporting to CCA’s Sales Head of Operations, I was responsible for leading many high value, complex initiatives. This included technological implementations as well as operational projects required to grow business and increase sales.- Apart from having my own team of project specialists, I was responsible for many other project resources, at times, well over 50 indirect reports.- Program Lead for the implementation of Salesforce, responsible for leading work supporting the Services phase of the implementation. - Leading the Program’s Governance, working closely with CCA’s senior executives, including Sales Directors, General Managers and Head of departments. - Utilising Agile methodologies to successfully manage timelines and meet feature driven developments. - Change & Communication Lead for Sales systems implementation, impacting over 400 people in the organisation- Strategic lead for Sales front line recruitment & training- Recipient of CCA’s innovate award in 2018 for creating and rolling out an on-phone diagnostic tool for our equipment services function. The use of the tool saved almost $1m in service calls in its first year.

- Reporting to CCA’s Head of Strategy & Transformation, I was Senior Projects, Change & Communications lead for many of CCA’s Sales Initiatives. - PMO Lead for Sales Operations, responsible for ensuring projects within the Sales operations space ran to budget and schedule, whilst maintaining standards for how the projects were managed. - Instrumental in the design and build of CCA’s project delivery framework. This body of work has been used throughout CCA and is the first point of reference when managing projects.- Strategy Lead for SharePoint Training Hub, used for training and knowledge management. Accessed by over 200 people daily in support of their roles.- Change & Communication Lead for Services systems implementation, responsible for supporting any changes for implementations that occurred in our Sales & Services functions across multiple platforms. - Driving strategy and supporting change for many projects, at times impacting hundreds of people.

- Responsible for various operational projects including mergers and acquisitions, compliance management and various IT systems implementation. - Successfully managed many projects critical to the operation of our business

- Responsible for all Technical teams at CCA’s Call Centre. This included 6 direct reports with each managing a team of approximately 15 consultants, therefore, an extended team of almost 100 individuals. - Consistently achieved the Call Centre’s KPI’s. - Responsibilities included recruitment and training.- Leading the operations of the day-to-day functions of the Call Centre, extending to forecasting, budgets and strategy. - Mentor for many of the leaders in our organisation.

- Led various Call Centre teams in both Inbound and Outbound functions. - Responsible for the recruitment of new personnel, leading training and onboarding for front-line staff.- Proven track record at successfully achieving set Sales targets and associated KPI’s. - As senior member of the Call Centre’s leadership team, I was responsible for many of the decisions made regarding the operation of the business.