I started this role in a roasting production in delivery role. As of now: my responsibilities include:• Oversee the entire order management process, handling incoming orders from both retail and wholesale customers, ensuring accurate and timely processing.• Manage the end-to-end roasting and packaging operations, efficiently handling a high volume of up to 1500 pounds of coffee weekly, while maintaining consistent quality standards.• Execute order fulfillment tasks for local and out-of-town customers, ensuring prompt delivery and customer satisfaction.• Take charge of billing operations for coffee restocking services provided to offices and restaurants, ensuring accurate invoicing and timely payment processing.• Spearhead email marketing campaigns for the company's e-commerce store, resulting in a 20% increase in subscriber count within the first six months. Craft engaging and persuasive email content, analyze campaign performance metrics, and implement strategies to optimize customer engagement and conversion rates.

I oversee social media and service production for ZĀIK Church. My responsibilities include:Creating and managing social media content for Facebook and InstagramManaging volunteer teams for Sunday servicesDirecting the video and audio feed for live streamed servicesCreating design packages for sermon series and special eventsAccomplishments include:Created graphics packages for multiple sermon series and community outreach eventsProduced online-only services for weather-related and holiday-related church cancellationsTrained new volunteers in media team for lighting, sound, camera, and video director positions

I worked in order fulfillment for a mid-sized honey producer in Wichita. Responsibilities include:Printing orders from Amazon and WooCommerce for fulfillmentPacking and shipping orders using XPS Ship softwarePacking pallets of product to be sent to Amazon warehousesKeeping account of inventory, and transferring inventory from Barkman's main facility in Hillsboro, KSAssembling honey gift packsSome of my accomplishments in this position are:As a team, fulfilling over 500 orders of honey during the holiday seasonDiscovered ways to better manage orders, including using advanced filters in XPS Ship and buying shipping for 150+ orders at once using XPS's Batch Shipping feature

I was the store manager for a local coffee shop with nearly 13 years of business. Throughout the COVID-19 pandemic, our store adapted its business model and was able to stay profitable thanks to our drive-up service.My responsibilities in this role included:• Hiring and training staff• Establishing store policies for cleanliness, food safety, customer service, and food and beverage prep• Reviewing store KPI's to determine budgets for labor, goods, and other expenses• Meet with CEO and Director of Operations to implement new policies, menu items, and operational procedures

Designed prayer cards and other fundraising materials for overseas missionaries. I received briefs with their contact info, a description of their ministry, relevant photos, and required contact information. I created a proof for each assignment within 3-5 days and returned them to the client for approval.

• Worked at a high-volume Starbucks location that was a top-5 store in revenue for the Southwest Region.Taking customer orders in the cafe and in the drive-through, processing payments, and handing out ordersEspresso bar and food warming dutiesNightly cleaning and deep cleaning tasks as part of the closing crewSome of my accomplishments in this role included:Being part of a team that worked company promos such as Frappuccino Happy Hour and Free Iced Tea Infusions Hour while keeping customer wait and drive-through times at a minimumKeeping the BOH organized during busy shifts and working efficiently to keep clean sanitizer rags on the bars and keep key areas behind and in front of the bar clean for customers and staff