As Squad Manager at Sky, I lead a dynamic team of Data Engineers operating across various squads within the Customer and TV portfolios. Our primary focus is on delivering cutting-edge data solutions, predominantly on the Google Cloud Platform (GCP), to diverse business stakeholders, enabling them to facilitate informed, data-driven decision-making.• Cultivated a collaborative and empowering team culture among Data Engineers and Scrum Masters, ensuring timely delivery of high-quality solutions.• Provided mentorship and guidance for the professional development of team members, fostering their growth and skill enhancement.• Managed communication with stakeholder groups, effectively conveying plans, risks, and issues, while maintaining transparency and alignment• Accountable for ways of working within the squads and driving overall efficiency by identifying and adopting improvements.• Acted as the primary escalation point for resolving impediments and challenges that could not be addressed within the squad's capacity, ensuring smooth project progress and resolution of issues.

As a Scrum Master at Sky, I played a pivotal role in facilitating the delivery of multiple Scrum teams, overseeing critical programs including all data submissions to regulators across the UK and Ireland. Responsibilities spanned the entire spectrum of data delivery, from sourcing and ETL processes to warehouse development, data transformation, cloud migration, and data visualization for end stakeholder consumption.• Provided coaching and guidance to team members in a fast-paced Agile environment, facilitating our transformation to Agile methodologies.• Facilitate Scrum ceremonies and events ensuring customer requirements were effectively captured, prioritized, communicated, and accurately sized by the team.• Identified and resolved impediments to ensure the successful delivery of projects, fostering a conducive environment for collaboration and problem-solving.• Supported delivery managers and product owners in creating and tracking of backlogs and roadmaps, ensuring alignment with project objectives and timelines.• Actively engaged in continuous improvement initiatives, seeking opportunities to refine processes and ways of working to enhance team efficiency and productivity.

• Responsible for managing multiple projects ensuring successful progress through to implementation• Collaborate with stakeholders in all project concept, pre-initiation activities, business impact assessments, project planning, budgeting, benefits, resourcing and issues/risk management• Responsible for managing a project portfolio delivering new reporting and insight solutions into Sky's Customer Services Group• Ensure detailed project plan is developed and maintained• Identify project impacts and subsequent risk profile• Develop and implement full communications strategy• Manage and identify resource adjustments and requirements throughout the project lifecycle

• Responsible for managing the relationships of key stakeholders to ensure the value of Business Information was maximised and understood to drive KPI's and key business strategies.• Worked collaboratively with stakeholders and delivery teams to identify and deliver customised strategic solutions• Provide detailed requirements to report developers and ensure delivery remains on track to answer these and managing communication with stakeholders

• Responsible for the prioritisation, scheduling and delivery of reporting and analysis insight across Sky’s customer services group. • Manage the relationships of key stakeholders to ensure that deliverables are in line with KPI’s and key business strategies.• Work closely with business stakeholders to fully understand their needs, prioritise demand and communicate delivery schedules.• Seen as first point of contact for all enquiries regarding new requests for reporting and analysis insight• Ensure that work is appropriately assigned to individual developers according to expertise and allowing up skill and development opportunities

• Coordinate all information flows between Thomson Reuters and the customer.• Meet targets and expectations set from tactical marketing campaigns of designated Thomson Reuters products and services to designated market segments.• Responsible for ensuring that customer satisfaction is maximised at all times so that targets are achieved.• Responsible for the relationship between Thomson Reuters and the existing and prospective customer base.• Accountable for meeting own sales and account management targets and maintaining the customer and prospect database.• Managing a client portfolio consisting of Pacific based Investment Management firms and Educational Institutions from across Asia.• Produced high quality, high value business and continually exceeded sales targets.

• Primary focus was to manage end to end projects and events for my client base of over 50 clients. Managing large and small scale corporate communication, investor relation and shareholder events.• Scheduling and coordinating all event related communications between clients, the sales team and the production/operations teams.• Managing clients’ issues and concerns in a prompt manner and identify and communicate solutions required to achieve a successful event or project.• Working as part of a team and assisting with training new staff members to ensure they have a good understanding of all processes and procedures. • Continually strive to gain as much experience in different fields from colleagues to attain a greater understanding of all products/ services.• Work closely with the sales team to identify opportunities for up-selling and cross-selling to clients

• To provide competent and professional customer service to existing and potential clients. • Scheduling and coordinating telephone and web conferences for new and existing customers.• Ensuring that all client conferences run smoothly and efficiently by liaising with external clients, sales and financial staff in the scheduling and conducting of conference calls. • Addressing clients’ questions and concerns in a prompt manner then following up after events.• Working as part of a team and assisting with training new staff members to ensure they have a good understanding of all processes and procedures. • On numerous occasions I undertook special assignments designated by the Reservations team leader, such as designing specific templates for Platinum Club (exclusive) customers.