Over 35 years experience in the airline industry, as Safety & Emergency Procedures (SEP) Supervisor, SEP Instructor, Purser and cabin crew with Monarch Airlines. I was then the sole provider of Fire and Smoke and liferaft/slideraft wet drill training for Thomas Cook Airlines, BA Cityflyer, AirTanker, Ravenair and colleges for 5 years. Customer centric individual; knows the value of customer retention and gets the best out of people. Excellent communicator; builds positive relationships with internal and external customers. Embraces new technologies and has the ability to think “outside the box”. Happy to challenge existing practice, to find the right solution. Motivational team leader, but has also demonstrated the ability to complete projects alone, meticulously and on time. Strongly believes that training should be fun, "an injection of humour, if used effectively, can stimulate interest and help retain knowledge."Key Skills - Training and development, customer service, technical knowledge, teamwork, communication, business drive, leadership, confidence, initiative, enthusiasm and assertiveness. • 30 years experience of aircrew SEP training and examination. • Responsible for crew compliance with company policies and procedures and regulatory requirements at Monarch's Manchester base. • Extensive experience of staff personal development and appraisal. Providing candid, constructive, verbal and written performance feedback. • BTEC Level 3 Award in Education and Training. (Formerly PTLLS) • PowerPoint expert – produced company-wide multimedia training package. • Instructor appraisal - responsible for classroom training standards checks. • Extensive group and competency based interviewing experience. • Licenced 'World Host' principles of customer service trainer. • Computer literate - MS Office suite proficiency. • Full, clean, driving licence.