Chris Evans Email & Phone Number

United Kingdom

Digital Healthcare Transformation - Advisor

Leading on a number of assignments working for Apira including Procurement, Business Case Development, Programme Management of multiple programmes and teams across numerous sites including:Trust Wide EPRDepartmental EPR IT Deployment and ManagementTransformation support and Service RedesignProject Assurance Digital Systems (Outside of EPR) I also lead Apira's specialised Business Unit focusing on Digital Transformation within Maternity and Neonatal departments, ensuring projects are delivered safely and securely, whilst minimising service disruption and enabling adoption.

Working as a Programme Manager supporting health and care clients along their digital journeys.Specifically, this includes: Justifying investments creating rigorous business cases; Specifying requirements in procurement ready formats; Buying solutions using open or framework routes; Deploying well configured solutions; Adopting these into practice by engaging stakeholders; Realising cash and non-cash benefits.

Liverpool, England, United Kingdom

Programme Manager across Alder Hey and Liverpool Heart & Chest running a broad range of large-scale programmes that form both organisations Digital Strategies.Alder Hey has been officially accredited as a HIMSS Stage 6 hospital and subsequently has established a programme of work to achieve HIMSS Stage 7. This encompasses implementing closed loop technologies for blood products and pharmacy, becoming a true paperless hospital and transforming care using data analytics. Alongside this the Trust are upgrading their Electronic Patient Record (Meditech) to the latest version available, maximising our investment in core clinical systems to ensure our staff have the best tools available when providing patient care.Liverpool Heart and Chest have recently become part of the Digital Aspirant scheme, which helps NHS Trusts raise their Digital Maturity. The Trust has also recently commissions the Digital Excellence Strategy, a 5-year programme to deliver digital initiatives enabling a wide range of benefits. The 3 core themes that underpin the strategy are ‘Connecting Digitally with our Patients and Families’, ‘Digital Safety and Outstanding Care’ and ‘Insight Led Care’, all underpinned by a ‘back to basics’ service improvement plan.

Liverpool, England, United Kingdom

As a Senior Digital Project Manager my primary objectives are to ensure value for money, responsiveness, competent management, and communication of projects, thereby contributing to the professional standing of the Informatics Project Team. I am working on Bedside Medication Verification / Bedside Bloods which includes co-ordinating daily & weekly tasks, producing training plan, co-ordinating training and arranging deployment across wards and ED (rollout of across wards and Emergency Department).

Warrington, England, United Kingdom

I successfully managed digital based projects across a broad range of development, implementation, infrastructure and integration scenarios. I used my strong leadership and communication skills to ensure project requirements were fully delivered to scheduled timescales and budgets. Having joined at the start of the COVID-19 pandemic I also had to quickly adapt to changing demands and priorities.During my time at Warrington and Halton I was the lead project manager responsible for setting up two Hospital Sites (Warrington and Halton) on the world wide known Video Consultation System Attend Anywhere. Due to the high demand for Attend Anywhere to cope with the changes that COVID-19 brought it was a project that needed to be set up at pace, there were more than 20 Specialities with over 100 staff set up to use the Attend Anywhere system enabling the trust to continue there day to day clinics in a safe effective way virtually. This project won a Health Tech Award in 2020 for Delivery at Pace.

Chester, England, United Kingdom

Ensuring all project are delivered and accurately reported on all project delivery commitments, providing a central focus for management and coordination of smaller projects whilst providing support to the senior project managers on large projects• Full project lifecycle management of projects including responsibility for maintain all project controls and documentation including PIDS, Highlight Reporting and End of project reviews• Ensuring that the GBG project management process is followed for all projects• Co-coordinating stakeholder updates and escalation• Chairing meetings and presenting updates with stakeholders at all levels

Chester, England, United Kingdom

I was the lead Project Manager for Stopford Information Systems where we develop web-based applications that offer users a manageable and configurable service. My role as lead Project Manager is to fully comprehend all project objectives, by working closely with our large volume of Public and Private sector clients along with the senior management and development teams at Stopford to understand what the final product should look like. My primary responsibilities are as follows: • Creating end to end Project plans – Understanding and delivering the desire of the client into technical requirements that software developers understand and deliver • Serving as a Liaison – Acting as a source of consistency throughout the project, I field questions and provide information to everyone involved. Serving as a go-between when a client has a new demand or the software developers need information from the client. Providing status reports and setting up collaborative sites for all interested parties. • Ensuring Results - As part of the creation process, tests must be performed on software to see how it measures up to expectations. I help determine what tests should be run and inspect the results for quality. I then present a beta version to the client and select others for feedback.• Resource Allocation – Constantly looking for ways to improve operations, with the aim of doing things better, more efficiently, and more cost effectively whenever possible but without impacting on quality.• Post Project Management - When the software is fully developed, I deliver it to the client. I also check in to see how the software is performing and answer any questions the client may have post go-live.

• Work with the BA’s / Project/Programme Manager and stakeholders to identify, quantify, plan and control all business analysis related activity on a business change project/programme from initial scoping, requirements gathering, through to operational design. • Manage specific Business Analysis workstreams on major business change projects and small change programmes to provide specialist, objective analytical insight based on work completed by Subject Matter Experts (SME’s) on a project/programme.• Assess, designs, develops and implements new business processes, systems, products and services that are the deliverables from a strategic business change project as part of an overall strategic business change programme.• Complete a complex and diverse range of tasks against Key Performance Indicators (KPI’s)• Actively contribute and champion the development of the change delivery process.• Leads objective analytical insight based on work completed by Subject Matter Experts (SME’s) on BAU activities and business change projects.• Initiate, formulate and present recommendations based on analysis in order to influence the decisions made by the Project management and Business Architect function.• Own and direct specific deliverables within the Business Analysis workstreams.• Provide support to the Project Manager and Business Architect.• Apart of the professional development of the wider Advocacy Transformation Business Analysis community.• Responsible for my own professional development needs.

• Constantly analysing processes to see if any changes need to be implemented • Develop and create new projects / processes that the business wish to be implemented also pro-actively implementing changes to processes that will have a positive impact on the business • Collating and analysing data – Producing different levels of MI and following up where improvements are needed to make sure quality improves. • Change management – Implement changes ensuring everyone involved is aware and how it is to impact them• Referral point for Quality agents to help resolve any queries regarding any new or existing processes that are being worked ensuring the best outcome is given for the business and the customer. • Empowered to make decisions on individual cases whilst balancing the needs of the customer and the business• Provide inspirational leadership, coaching, developing my team continually with 100% energy evident through T&S• Conduct monthly 1-2-1’s in a timely manner with individuals in my team, ensuring goals are targets were met from previous 1-2-1’s and also setting future goals, allowing each individual to develop as they wish. • Recognised for delivery through people and driving business performance • Recruitment – Barclays qualified interview assessor (Permanent and Agency staff) for various types of roles from junior to senior level. • Capacity planning – Recruitment drive for 100 FTE. Planning when we would need training groups to start / how many per group, what the training requirements were and how many we could possibly take on as permanent members of staff. • Outstanding knowledge of the process and polices myself and my team need to adhere to on a daily basis.• Liaising with offshore sites and 3rd parties ensuring we are all working together to help work as many cases as possible whilst maintaining the level of quality needed. Prince 2 Qualified

Chester, United Kingdom

Developed, lead and manage the Continuing Healthcare Retrospective Review Claims project across 11 CCGs working with senior stakeholders to plan and independently manage the project to timescales, on budget and with service user outcomes at the forefront.Purpose of project:If an individual, or their family/representative, felt that they could have met the eligibility criteria for continuing NHS healthcare whilst they paid for care, then in those cases, it would be normal for an application for a retrospective review of health needs to be made. There is a process in place to review retrospective claims and this is the responsibility of Cheshire and Merseyside CHC Teams. Clinical Advisors and Special Investigators were appointed and responsible for collating records, formulating a chronology of need over the claim period and assessing the health needs against the CHC criteria that were in place during the claim period

Manchester, United Kingdom

Developed, lead and introduced a Project Management training programme for Senior Managers within Directorate to develop their Project Management skills; Provided expert advice to Assistant Directors and Senior Managers on a number of management techniques and topics including project management, business process re-engineering, customer care. Also Responsibility of managing a team of 15 case officers, which involves-•Providing each team member with work on a daily basis. •Quality check a percentage of case officer’s work daily, to ensure quality is maintained and kept to high standards.•Providing quality feedback to team members once checked by the quality assurance team.

Chester, United Kingdom

Case Manager (PPI & Loan Complaints)•I worked within the complaints department, where my responsibilities included, Logging Complaints as they arrive through internal systems. I also would send out acknowledgement letters, settlement forms and request authority form. Using the internal database I entered customer’s information when complaints were received. I would also liaise with claims management companies, solicitors and customers providing then with updates on each case over the telephone, as well as responding to letters and emails. Also in my managers absence I would act as team leader, ensuring business run as usual without the manager there. If there were any problems for any team members I would attempt to solve them to the best of my ability as well as this I would try to encourage the team to be as positive as possible throughout the day. Fraud Analyst•Within the fraud department I performed efficient and accurate reviews of potentially compromised accounts as referred to by the fraud early warning system. Also Contact customers to confirm suspect activity, ensuring that whilst account integrity is protected customer delight is maintained and respond to customer calls regarding Fraud on their accounts. Team Leader - Model Contact Centre•The model contact centre was a new department set up to deal with Activation and TACs calls combined with targets of quality/revenue/call time and after call work. I was responsible for a team of 12, I duties and tasks included - Quality Checking a percentage of calls take and feedback within my team for all error logs and ensuring they are kept to a minimum and associates are following the correct procedure and delivering high quality as part of their day to day role, Ensure targets are met whilst maintaining the required standards and quality and Carrying out 1-2-1’s with relevant individuals ensuring goals are met on a monthly basis.