Chris Evans Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

Runcorn

Manage Desktop and Infrastructure support services for a large user base, managing critical incidents and escalations through to completion, reviewing Service Desk procedures where necessary. Optimising analyst performance by leading, coaching, developing and performance-managing the team. Producing management information on a daily and weekly basis to ensure both service and operating level agreements are being met by the IT Service Desk.Tailoring the service offered to Evolution Studios to fit both Sony and the studios needs, Including new build processes, procedures and reporting to the Studio Director and direct Studio reports.