Chris Feeheley Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Processed Commuted Value transfer and Mopps (Major Ontario Pension Plans) Reciprocal Transfer transactions while ensuring they comply with the Pension Benefits and Income Tax Acts.
• Answered and followed up with member’s requests through email, phone, and fax; and made sure they were resolved in a professional and timely manner through excellent multi-tasking and communication skills.
• Liaised with peers, analysts, managers, and other departments to ensure continuity of workflow and to learn best practices, while showing effective communication and leadership skills.
• Provided backup phone coverage to other departments as required.

Toronto, Canada Area

• Processed Buyback, Commuted value transfer, Mopps (Major Ontario Pension Plans) Reciprocal Transfer, termination, retirement, and other miscellaneous transactions while ensuring they comply with the Pension Benefits.
• Ensured calculations and payment amounts were correct for all requests, using in-house calculation tools, which required great problem solving and analytical skills to ensure the calculations and transactions were.
• Answered and followed up with members, employers, and pensioners requests through email, phone, and fax; and made sure they were resolved in a professional and timely manner.
• Liaised with peers, analysts, managers, and other departments to ensure continuity of workflow and to learn best practices.
• Provided backup phone coverage to other departments as required.
• Peer reviewed pension calculation inputs and pension correspondence going to members, pensioners, and employers.

Toronto, Canada Area

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• Answered questions and resolved issues that customers might have with their credit card, investment savings account, line of credit, and RRSP accounts.
• Applied relationship care on all calls and made sure our customer's expectations and needs were fulfilled in a professional and timely manner.
• Gave customers the best experience possible by making sure they have the American Express product that best suits their needs.
• Followed proper policies and procedures to ensure confidentiality of our customer's

Toronto, Canada Area

Pickering, ON

Certificate - In Progress, Accounting And Finance

Diploma, Eletronics Engineering Technolgy