Christopher Feger Email & Phone Number

Saint Clair, Mi, Us

Oxford , Mi, Us

• Responsible for providing Level I and Level II end user support to approximately 220+ staff at Training and Treatment Innovations• Provision laptops for new end users, and decommission laptops assigned to staff members who have left the company• Keep track of actively-deployed computers in Active Directory and on Excel spreadsheet in TTI's Microsoft 365 SharePoint website• Maintain ticket queue within SysAid software, which corresponds to issues affecting one or more end users; follow up with end users and modify ticket information until a resolution that addresses their issue is implemented• Add / remove user accounts in Active Directory as necessary• Maintain security and distribution group membership for end users from AD• Issue / revoke Exchange licenses from Exchange admin center as necessary• Help maintain AT&T Office@Hand phone system, including provisioning desk phones and assigning phone numbers and extensions to new staff members within their user profile; conversely when staff leave the company, delete their user profile and unassign their desk phone from same phone system• Maintain NAVEX PolicyTech software, including password resets and account unlocks for existing staff members, and any account creation issues that new staff members may have• If cannot resolve an end user's issue due to lack of knowledge or insufficient access level, start a ticket with Dewpoint, TTI's managed services provider, and track until resolution of the pertinent issue

Grand Rapids, Michigan, Us

• Work in salvage area processing returns and damaged items for vendor credit or throw away• Mark down damaged product and put on 4-way shelf; organize 4-way whenever necessary• Stock shelves in Grocery department• Help unload trucks when requested by Team Lead• Take empty cardboard boxes to baler• Take carts back to the front of the store

Cincinnati, Ohio, Us

• Put out fresh produce stock from prep room and cooler• Keep produce displays on sales floor neat & tidy• Cull existing produce for bad fruits and vegetables and throw out bad produce as necessary• Keep produce area free of debris• Throw cardboard boxes into baler and occasionally make cardboard bales• Take out trash as necessary

Seattle, Wa, Us

• Take customer orders at front of café and drive-thru• Make coffees, teas, and specialty beverages for customers as requested• Assemble food according to order labels and use ovens to heat food up• Provide partner support by restocking cups and lids, putting away dry dishes, cleaning grates, changing sanitization water, sweeping and mopping the floor behind bar, and replacing trash bags• Do dishes at three-compartment sink when café and drive-thru aren't too busy• Make a trash run whenever necessary

Cincinnati, Ohio, Us

• Put out fresh produce stock from prep room and cooler• Keep produce displays on sales floor neat & tidy• Cull existing produce for bad fruits and vegetables and throw out bad produce as necessary• Keep produce area free of debris• Break down used cardboard boxes and throw into baler• Take out trash as necessary

• Put out frozen food and dairy stock from cooler/freezer• Rotate dated product while stocking shelves; if product expired then throw out• Face and level product after stocking shelves• Assisted customers with finding products in a timely manner• Break down used cardboard boxes and throw into baler• Take out trash as necessary

Richfield, Minnesota, Us

• Stocked sales floor with newly acquired stock and overstock from back room• Packed online orders and placed completed packages in bins for carrier pickup (i.e. USPS, FedEx, UPS)• Upon request, helped customers load flat screen TVs into their cars• Swept floor of back room toward end of shift

Harrisburg, Pa, Us

• Set up shelving units, fixtures and tables• Unloaded merchandise from truck on a daily basis• Applied price stickers to individual product• Transported boxed merchandise from stock room to sales floor with pallet jack• Placed product in its area on sales floor from pallets full of merchandise• Swept floors at the end of the day

Plano, Texas, Us

• Rang up customers from cash register and maintained a drawer balance• Recovered sales floor throughout the course of the day and at end of day• Put stock from back room onto sales floor• Assembled holiday merchandise fixtures • Worked in Shoe department; helped customers find product they were looking for• Retrieved online orders from back room for customers & entered necessary data into POS terminal

Arlington, Virginia, Us

• Completed setup and teardown of SDN-heavy (portable satellite equipment) during pre-mission training• Assisted SIGDET section with inventory of their radio and satellite equipment pre-deployment• Assisted with image process of 80 laptops pre-deployment• Provided end user support from SIGCEN during Operation Freedom Sentinel using Dameware• Set up video teleconferencing unit for conference calls• Managed user accounts of 1st Special Forces Group’s Active Directory domain• Managed 1SFG domain's individual and shared mailboxes in Office 365 Admin Center• Performed paperwork duties at S1 section post-deployment• Drove deploying soldiers to/from SEATAC airport upon request• Jumped out of C-17 aircraft 3 times per year to maintain 'airborne' status

Troy, Michigan, Us

• Provisioned laptop or desktop PCs and IP phones to new users• Configured scan-to-email and scan-to-network functionality on multi-function devices• Provided technical support to Windows 7, 8.1, and 10 users• Replaced faulty hardware components in PCs and servers• Created, edited and resolved support cases in case management system (i.e. Microsoft Dynamics CRM)• Troubleshot email client issues on PCs and smartphones• Created and managed user accounts in Active Directory• Troubleshot network connectivity issues on PCs and smartphones• Created and managed mailboxes in Office 365 Admin Center• Troubleshot VPN connectivity issues on laptops and smartphones• Ran virus scans on client computers• Kept track of changes, additions and subtractions of computer hardware and software and recorded to Excel spreadsheet; ensured that software entries included license key code• Encrypted laptop hard drives with BitLocker when necessary• Created documentation of level 1 technician procedures and stored on file share• Configured phone extensions within VOIP administrative software and assigned to IP phones• Utilized wire map tester and toner probe to validate and troubleshoot network cabling• Configured MAC address ACLs on wireless access points to restrict wi-fi usage to employee laptops• Set up backup software SyncBackPro on client computers for daily backup of user data

Rochester, Michigan, Us

• Troubleshot issues users had with application and operating system performance and use• Performed Windows 7/8.1 installations according to PC checklist specifications• Troubleshot and maintained PC hardware• Used Malwarebytes to eliminate viruses, worms, trojans and spyware/adware from client computers• Troubleshot network connectivity issues from PCs• Wiped contents of hard drives with DBAN software for decommissioned PCs• Installed function-specific software on staff and faculty PCs (i.e. hard drive encrypting, statistical)• Set up Gmail on Outlook clients and smart phones• Assisted students with webmail to Gmail account conversions• Facilitated the obtainment of Grizzly IDs and NetIDs for staff, faculty and students• Assisted staff, faculty and students with resetting PINs, webmail passwords and Windows domain passwords

Troy, Mi, Us

• Set up, troubleshot and maintained PCs and tablets• Ran virus scans with Sophos on client computers• Troubleshot and maintained printers and scanners• Deployed Windows updates en masse thru Windows Server Update Services• Troubleshot network connectivity and performance issues client computers had• Maintained SAN device (i.e. PowerVault MD1000); rebuilt RAID 50 from scratch with Dell Open Manage software• Installed a number of different software products for users on their computers (i.e. SolidWorks, Enterprise PDM, Adobe Creative Suite and Microsoft Office 365)• Upgraded firmware on video conferencing equipment (i.e. LifeSize Passport HD)• Provided support via phone and email to user base

Goodlettsville, Tn, Us

• Operated cash register; counted or balanced drawer at the beginning or end of each day• Stocked shelves with new or overstocked merchandise• Maintained store tidiness• Assisted customers with finding products in a timely manner• Dry-mopped floors at the end of each day• Set up new product displays• Put up and tore down sale signs/stickers

Plano, Texas, Us

• Rang up customers from cash register and maintained drawer balance • Recovered sales floor throughout the course of the day and at end of day• Put stock from back room onto sales floor• Assembled holiday merchandise fixtures• Helped customers find clothes they were looking for in Men's department• Made orders through JCPenney.com on behalf of customers

Livonia, Michigan, Us

• Greeted and seated customers• Manned cash register; checked out dine-in and carry-out customers• Took phone calls and prepared carry-out orders for customers• Operated smoothie station: prepared smoothies for customers• Swept vestibule, wiped windows and cleaned restrooms• Bussed tables

Southfield, Michigan, Us

• Troubleshot PC, printer and scanner issues• Changed toner cartridges on Lanier multi-function devices and Lexmark laser printers• Utilized Active Directory to perform domain password resets and user account unlocks• Provided software support for entire Microsoft Office 2003 suite• Assisted network administrator with locating and fixing broken/out-of-order ethernet cables and connections in network closets • Troubleshot client-side network connectivity issues• Kept Lexmark printers in doctor’s lounge stocked with paper• Changed tapes in tape backup servers and kept log; rotated tapes thru Iron Mountain every Tuesday

Plano, Texas, Us

• Rang up customers from cash register and maintained drawer balance • Recovered sales floor throughout the course of the day and at end of day• Put stock from back room onto sales floor• Assembled merchandise fixtures• Helped customers find clothes they were looking for in Men's Accessories department• Made JCPenney catalog orders for customers

Bachelor Of Science, Information Technology

Associate Of Applied Science, Information Technology; Networking Specialist