Chris Fehring Email and Phone Number

Skilled Resolution Manager with a demonstrated history of working in insurance and retail/salon industries. Knowledgeable in wide-ranging general liability claims, including; personal auto, homeowners, commercial trucking, general and professional liabilities. Ongoing and extensive multi-state litigation management experience that exceeds company and client audits. Skilled in Negotiation, Case Management, Injury, Time Management. A recent recipient of Gallagher Bassett’s… Show more Skilled Resolution Manager with a demonstrated history of working in insurance and retail/salon industries. Knowledgeable in wide-ranging general liability claims, including; personal auto, homeowners, commercial trucking, general and professional liabilities. Ongoing and extensive multi-state litigation management experience that exceeds company and client audits. Skilled in Negotiation, Case Management, Injury, Time Management. A recent recipient of Gallagher Bassett’s Nationwide Top 100 Adjusters award.Licensed in all states but Hawaii. Show less

Provide company-wide strategic and tactical support with policy interpretation, performance management, employee relations, employment law, disciplinary actions and terminations. Develop and lead ongoing management training and coaching sessions on multiple topics including anti-harassment and discrimination, loss prevention, safety, appropriate disciplinary action including termination of employment and effective documenting and reporting employee incidents.Work directly with… Show more Provide company-wide strategic and tactical support with policy interpretation, performance management, employee relations, employment law, disciplinary actions and terminations. Develop and lead ongoing management training and coaching sessions on multiple topics including anti-harassment and discrimination, loss prevention, safety, appropriate disciplinary action including termination of employment and effective documenting and reporting employee incidents.Work directly with U.S. and Canadian governmental agencies (EEOC, state and provincial Human Rights departments, Employment Standards (Canada) and U.S. Department of Labor) during the course of their investigations.Collaborate and strategize with colleagues in coordinating unemployment claims, FMLA leaves, workers compensation investigations and other employment issues.Identify either by record review or report, losses involving money, time and product. Investigate the loss via staff interviews, security reports, data record review, bank and inventory records and other sources to pinpoint the source and extent of loss.In cases of theft or fraud determined and implemented the best course for recovery. Drafted and presented restitution agreements appropriate to the situation. Work directly with detectives and prosecutors in cases pursued criminally. Show less

Interviewed, trained and mentored staff hired for customer service and pre-employment screening during a large company expansion (tripled in size) and provided ongoing coaching and advisement Handled escalated consumer complaints including the Better Business Bureau, Attorney General’s offices and other consumer protection agenciesEstablished exception reporting to identify and prevent losses involving money, time and product. Investigated loss reports via staff interviews… Show more Interviewed, trained and mentored staff hired for customer service and pre-employment screening during a large company expansion (tripled in size) and provided ongoing coaching and advisement Handled escalated consumer complaints including the Better Business Bureau, Attorney General’s offices and other consumer protection agenciesEstablished exception reporting to identify and prevent losses involving money, time and product. Investigated loss reports via staff interviews, security reports, internal data records, bank reports and other sources to pinpoint the source and extent Pursued recovery appropriate to the loss and worked directly with law enforcement and prosecutors in criminal cases Show less

Expanded investigative and conflict resolution skills and techniques to Human Resources. Investigated employee reports of harassment, sexual harassment, discrimination and retaliation Responded to EEO, state and provincial human rights and employment standards complaints from initial position statements to attending mediation sessions to retaining and closely working with defense counsel in litigated mattersResponded to contested unemployment cases. Provided detailed summaries… Show more Expanded investigative and conflict resolution skills and techniques to Human Resources. Investigated employee reports of harassment, sexual harassment, discrimination and retaliation Responded to EEO, state and provincial human rights and employment standards complaints from initial position statements to attending mediation sessions to retaining and closely working with defense counsel in litigated mattersResponded to contested unemployment cases. Provided detailed summaries and investigation documents to support with cause terminations and coached managers on their appearances prior to hearingsProvided additional HR Generalist support duties to the department as necessary Show less

Investigated and resolved liability claims made against the company, including taking recorded statements, gather and analyze medical treatment records and searching claims history. Hired and oversaw independent adjusters, surveillance and other experts for local investigations Reviewed all facts to accurately evaluate the company’s exposure and determine best course to proceed. Maintained a positive, professional company image negotiating with sometimes aggressive, even… Show more Investigated and resolved liability claims made against the company, including taking recorded statements, gather and analyze medical treatment records and searching claims history. Hired and oversaw independent adjusters, surveillance and other experts for local investigations Reviewed all facts to accurately evaluate the company’s exposure and determine best course to proceed. Maintained a positive, professional company image negotiating with sometimes aggressive, even hostile, claimants and/or their representatives Retained defense counsel in litigated cases and remained directly involved in all aspects of the case through final resolution Show less