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@shaw.ca
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Chris Fleming is listed as Leader of People | Managing Projects | Driving Performance | Streamlining Processes based in Calgary, Alberta, Canada. AeroLeads shows a work email signal at shaw.ca and a matched LinkedIn profile for Chris Fleming.
Chris Fleming previously worked as Consumer Insights and Analytics Specialist at Shaw Communications and Supervisor, Technical Operations at Shaw Communications. Chris Fleming holds Photo Journalism from Southern Alberta Institute Of Technology.
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With over 17 years of experience in the telecommunications industry, I am a consumer insights specialist who uses data to find opportunities to improve customer experience, reduce operation costs, and simplify processes. I am passionate about delivering insights and recommendations that help senior leadership make informed decisions and drive business growth. I enjoy working with diverse teams and stakeholders, and bringing my analytical, communication, and leadership skills to the table.In my most recent role as a Consumer Insights and Analytics Specialist at Shaw Communications, I worked with a team of Data Analysts and led projects that involved data collection, analysis, and presentation. I created presentations that highlighted the benefits and potential risks of making changes, and provided recommendations to senior leadership. I also built relationships across multiple areas of the business and ensured that any impacted departments were kept informed and could provide feedback. Some of the skills that I used and developed in this role include skill development, manufacturing process improvement, and mentoring.
Listed skills include Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, and 15 others.
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Calgary, Alberta, Canada
I worked with a team of Data Analysts and used data to find potential areas of opportunity to improve customer experience, reduce operation costs and simplify processes in order to meet business needs. I created presentations that highlighted the benefits and potential risks in making the changes, and provided recommendations to Senior Leadership in order.
Calgary, Alberta, Canada
I supported a team of up to 22 Installation Technicians. I was responsible for monitoring and coaching their performance in both their technical craft and customer service and sales skills. I would join them on ride a longs in the field to observe their work and customer interactions and provide tips on missed opportunities and areas of improvement. I.
Calgary, Alberta, Canada
I am responsible for building and maintaining service levels and installation availability that meets both the needs of the company, and our customers in Southern Alberta. I also deal with any installation concerns that may arise from either our customers or our contractors, and work with all parties involved to find the best resolution for everyone.
Calgary, Alberta, Canada
As a Customer Care Supervisor, I oversaw a team of up to 20 front line agents. I was responsible for monitoring and coaching to their performance, working with the agents develop and fulfill their desired career path, and assisting with their skill development. I was also responsible for communicating and and facilitating change to the front line, to meet.
Calgary
Supported front line agents in assisting customers by answering questions, and educating agents on how to find the information they are looking for. Created training documents and presented the information in order to improve agent skill levels in order to meet company goals. Worked with escalated customers in order to find a solution to difficult or.
Calgary
I provided technical support and customer service to customers in need of assistance with their television products. Identified customer needs and recommended products and services that would make their experience better and provide the best value to that customer. Adhered to company goals and values and maintained my KPI's in order to support business.
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Chris Fleming is listed as Leader of People | Managing Projects | Driving Performance | Streamlining Processes.
AeroLeads has found 1 work email signal at @shaw.ca for Chris Fleming.
Chris Fleming is based in Calgary, Alberta, Canada.
Chris Fleming has worked for Shaw Communications and Shaw Direct.
You can use AeroLeads to view verified contact signals for Chris Fleming, including work email, phone, and LinkedIn data when available.
Chris Fleming holds Photo Journalism from Southern Alberta Institute Of Technology.
Chris Fleming is listed with skills including Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Workforce Management, Coaching, Mentoring, and Customer Service.
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